Immerion Casino - Dobici igrača su zaplenjeni.

hello people of immerion casino 

samw*****8706@live.be

Months ago I won here honestly 100 usd after a no deposit bonus as registration.

I see that the amount is still in the account (only the 100 has dropped to 98? weird?)

I am not an amateur, I have experience with casinos and their tricks.

I read some good reviews from players about you (but I know that this is because you asked for it in exchange for a gift)

I also see some negative reviews and I promise you now if you do not give my money to me honestly, that I will post this whole situation on 15 pages on the internet. How you treat me, without empathy.

And this will not do the reputation of your casino good.

I remind you that I have all kinds of evidence. From the chats and the emails between us and also the fact that I have tried everything to make the deposit.

The people of trustwallet do not respond either. I can not do more than I have tried. 😰 

I would like to remind you that I created a crypto wallet against my principles (because I know that crypto is not reliable) because you asked me to.

And I put USDT money on my wallet (I lost this money because I made a loss of euros => USDT and I also cannot pay this out to my bank because of 'insufficient balance')

The sad truth is that I won 100 USD with you and that I do not get this and that I lost 15 € because you asked me to create a crypto wallet. This is a loss of - 115

I can provide you with proof of my address and identity, but you all did not want this. You hide behind 1 'ridiculous' rule that I did not even read when I saw and read all the rules before i accept the terms.

I can deposit something with my bank card (visa, mastercard)

I have already suggested this.

Or I simply ask you to deposit the amount to the USDT address that I sent. ' Make an exception'

We speak about 1 usdt right?

Please don't be such a hypocrite, you know it's me.

I have sent all the evidence and photos via email in the past.

If you want I will do it again but I have been sick of it. Months ago I kept getting the same copied answer in an email.

I went to the hospital with heart palpitations. I can't stand injustice. Especially not since I know I have a muscle disease.

I have now left months in between because I would hope that you have become human or that the rule has perhaps changed.

If anyone deserves this, it's me.

I've been a victim of scam casinos a few times and I have a muscle disease and I remember playing slots in pain for hours to win you 100 usd.

Please be human.

Can i get my winnings please?

I just want my money that i honest deserved.

Thanks

Greetings

Sam

->

This message i send another time yesterday and that sadist people do exactly the same as months ago

' just copy past message in the chat and the email that i need deposit in crypto or create crypto account 🤡 '

Conclusion: they dont read my email or message. Never and never.

They just dont read my email.

And iff they do , they are sadist people because months ago i sended prove about my disease muscles but they dont give a f.ck

I dont care how, i want my money . I feel very sick about this again.😤

Kind regards

Sam

Dear samwouters8706,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Immerion Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is the problem with the verification or why do they refuse to pay you? If the verification - since when is it going on? I will be waiting for your reply patiently.

Best regards,

Nick

Hello Nick

First,its a ne and not a she, haha 🙂

Second, you dont read my message?

No, there are no problems with verification, this weird casino dont want or ask this.

Well, as i said. In my opinion they REFUSE to pay out my 100 usd winnings. ( And i am not the only one when i read revieiws in internet 🙄)

After many many chats and emails, with proves of my errors while i try to deposit 1usd to their wallet.

They told me months ago ( 1 time they answer as a NO robot ) their rules says that 'bonus WINNINGS ' need to be Withdrawal only via crypto wallet. ( This rule not is visible on the website+ there is also option for bank transfer, what i kindly 100 times suggested )

But after they like to be difficult, i create that crypto wallet account and they want a deposit 1 usd. I tried it and it not works! I tried so many times .Also i cannot contact the company of my crypto wallet.

I am sure this is a scam casino of they are from bad intentions.

When i ask for example a specific questions as ' Can i make a deposit with bankcard and after send the usdt to my Withdraw or what you want from me because i am in my limit '

They answer that same stupid irritated copy paste Message.

' deposit something whatever you want in the currency wou want and create a wallet '

Now they blocked also the chat support for me.

I can send you screenshots?

Maybe you can do something with it.

Because they IGNORE my issue. 🥺

Month ago they only answered theis robot copy past message. ' you need deposit minimum 1 usdt and create crypto wallet '

And now months after i contact them again and now they only respond with ' deposit something you want in the currency you want and create a wallet '

But the truth is that i have already that wallet and they KNOW it because i told them 100 times, so they DONT read my emails or they are sadist ( sorry, its my feeling, i was very sick about this issue months ago and i send them also proves of my muscles disease and they ignore that also )

Stupid robots/ gangsters. 😥

My English is not perfect but i think its clear? Because you dont understood my previous message?

Please help for getting my 100 usdt.

🙏

Sam

They send the money now.

Probably because this complaint.

So can be closed.

Bye

Regards

Sam

Dear samwouters8706, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru