NaslovnaPritužbeImmerion Casino - Status povlačenja igrača je odložen i nejasan.
Immerion Casino - Status povlačenja igrača je odložen i nejasan.
Automatski prevedeno:
Iznos:
600 €
Immerion Casino
Index sigurnosti:Svež kazino
Sigurnosni indeks
Koristimo ocenu Sveži Kazino za prepoznavanje novih kockarnica za koje je još prerano videti kako se odnose prema svojim igračima. Ovu ocenu dajemo kazinima koja su relativno nova na tržištu, imaju niske prihode i nema mnogo pritužbi igrača.
Poslato:
25/10/2024
|
Rešeno : 06/11/2024
Rešeno
Naša presuda
Predmet je zatvoren
REŠENO
Rezime slučaja
pre 2 dana
Prevod
The player from Portugal faced confusion regarding a R$600 withdrawal, which appeared canceled on the website and was confirmed by email, yet chat support claimed it was being processed. She sought clarification and wanted to know if she could trust the casino's communication. The issue was resolved after a week and two days of persistent follow-up, with the player confirming that the withdrawal was eventually processed. The Complaints Team marked the complaint as resolved in their system, thanking the player for the confirmation.
Igrač iz Portugala se suočio sa zabunom u vezi sa povlačenjem od 600 R$, koje je izgledalo otkazano na veb lokaciji i potvrđeno e-poštom, ali podrška za ćaskanje je tvrdila da je u obradi. Tražila je pojašnjenje i želela je da zna da li može da veruje komunikaciji kazina. Problem je rešen nakon nedelju i dva dana upornog praćenja, a igrač je potvrdio da je povlačenje na kraju obrađeno. Tim za žalbe je označio pritužbu kao rešenu u svom sistemu, zahvalivši se igraču na potvrdi.
Dobar dan, zatražio sam povlačenje 600 R$, iznos je odbijen i istorija pokazuje da je povlačenje otkazano. Poslali su i mejl sa ovim informacijama. Pitao sam u četu i obavestili su me da je transfer u toku, tako da nisam morao da brinem. Nema smisla pojavljivati se na sajtu da je povlačenje poništeno, dobiti mejl sa istim podacima i u ćaskanju reći da je sve u redu. da li je ovo normalno? Mogu li da verujem?
Good afternoon, I requested a withdrawal of R$600, the amount was deducted and the history shows that the withdrawal was cancelled. They also sent an email with this information. I asked in the chat and they informed me that the transfer was being processed, so I didn't have to worry. It doesn't make sense to appear on the website that the withdrawal has been canceled, receive an email with the same information and in the chat say that everything is fine. is this normal? Can I trust?
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Immerion Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete da li je vaš nalog već verifikovan i ako jeste, od kada tačno?
Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus?
Kada ste zatražili povlačenje i od kada je status odbijen?
Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Dtlopes,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly?
Did you accumulate your winnings with real money or did you use a bonus?
When did you request for the withdrawal and since when is it's status as rejected?
When was the last time you spoke to the casino and what was it about?
Dobro jutro, sve je isto, nisu vratili vrednost isplate na samom sajtu, niti preteranu proviziju koju naplaćuju za transfer (100€).
Akumulirao sam vrednost pravim novcem. Povlačenje je zatraženo u 05:00 (po portugalskom vremenu) 25. oktobra, što je odmah prikazano kao „otkazano", čime je problem odmah saopšten u ćaskanju.
Poslednji put kada sam razgovarao sa korisničkom službom veb-sajta bilo je u 17:22 25. oktobra kada su me obavestili da će iznos biti refundiran, i R$600 i R$100 u proviziji. slanje štampe odgovora.
Good morning, everything is still the same, they did not restore the withdrawal value on the website itself, nor the exaggerated commission they charge for the transfer (€100).
I accumulated the value with real money. The withdrawal was requested at 05:00 (Portugal time) on October 25th, immediately showing as "cancelled", immediately communicating the problem in the chat.
The last time I spoke to the website's customer service was at 5:22 pm on October 25th when they informed me that the amount would be refunded, both the R$600 and the R$100 in commissions. sending a print of the response.
Preporučio bih da sačekate malo duže, jer internim problemima ponekad može biti potrebno vreme da se reše i možda neće biti rešeni u roku od nekoliko dana. U međuvremenu, obratite se njihovoj podršci putem e-pošte, jer izgleda da ćaskanje uživo možda nije opremljeno za rešavanje ovog problema.
Kada dobijete odgovor, prosledite poruku na nikolas.b@casino.guru .
Radujemo se vašem odgovoru.
Srdačan pozdrav,
Nick
Hello Dtlopes,
I would recommend waiting a bit longer, as internal issues can sometimes take time to resolve and may not be fixed within a few days. In the meantime, please reach out to their email support, as it appears that live chat may not be equipped to handle this issue.
Once you receive a response, please forward the communication to nikolas.b@casino.guru.
posle nedelju i dva dana situacija je rešena. Ne mogu a da ne prokomentarišem teškoće koje sam imao da ovo rešim, bilo je dosta insistiranja sa moje strane. Bili su veoma nedosledni u odgovorima koje su mi davali, veoma zbunjujući. Sada smo skoro sigurni da ćemo imati poteškoća sa prebacivanjem sredstava na naš bankovni račun. Hvala vam puno
Good afternoon,
after a week and two days, the situation was resolved. I cannot help but comment on the difficulty I had in getting this resolved, there was a lot of insistence on my part. They were very inconsistent in the answers they gave me, very confusing. Now, we are almost certain to have the difficulty of transferring funds to our bank account. Thank you very much
Zaista mi je drago da čujem da je vaš problem rešen. Označiću vašu žalbu kao „rešenu" u našem sistemu. Hvala vam što ste potvrdili ishod. Ako se ikada suočite sa bilo kakvim izazovima sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da se obratite našem Centru za rešavanje žalbi. Uvek smo tu za vas.
Kao što znate, naše usluge su potpuno besplatne i ne prihvatamo nikakve napojnice. Ali ako biste mogli da odvojite trenutak da podelite svoje iskustvo sa našim uslugama na Trustpilotu, to bi mi mnogo značilo. Evo veze: https://vvv.trustpilot.com/evaluate/casino.guru . Vaša iskrena recenzija i svi predlozi o tome kako možemo da poboljšamo bili bi neverovatno dragoceni, ne samo za nas, već i za druge kojima bi možda bila potrebna pomoć u vezi sa problemima u vezi sa onlajn kazinom.
${revievUsTrustpilot}
Hvala vam puno na izdvojenom vremenu.
Srdačan pozdrav,
Casino.Guru
Dear Dtlopes,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
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