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I deposited BGN 120 through epay and took a personal bonus which I rolled over and in general I was at a loss from it with the remaining BGN 80 which I can withdraw plus I had two slips in the sports section one of which turned out to be profitable and I had BGN 175.98 to withdraw. I have deposited and withdrawn once before and I had no problem.

After I ordered the download a little later I was refused with the explanation that they want a screenshot of my epay account to see my verification level (I have the highest level). I sent a screenshot and attached one to my account. It was verified and approved, after which I re-ordered the amount and accordingly received a message that the account will not be available to me and can not provide me with more information. There was an inspection going on. I want my money

Депозирах пари 120лв през epay и взех персонален бонус който превъртях и като цяло бях на загуба от него с остатък 80лв които мога да изтегля плюс имах два фиша в спорт секцията от които единя се оказа печеливш и като общо имах 175.98лв за изтегляне. И преди съм депозирал и теглил веднъж и нямах проблем.

След като наредих теглене малко по-късно ми беше отказано с обяснението, че искат скриншот на моя epay акаунт за да видят нивото ми на верификация (с най-високото ниво съм). Аз има пратих скриншот и прикачих един в акаунта си. Беше верифициран и одобрен, след което наредих отново сумата и съответно получих съобщение, че акаунта няма да ми е достъпен и не могат да ми предоставят повече информация. Ивършваля се била някаква проверка. Аз си искам парите

Dear Веселин,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live games, slots, or multiplayer)? I understood that you played your bonus funds in sports betting section, but have you played casino games too?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It's about www.inbet.com

They refuse to return the funds deposited by me and my account is blocked allegedly due to an inspection which has an indefinite term, according to them

Става дума за www.inbet.com

Отказват да ми върнат депозираните от мен средства и акунта ми е блокиран уж заради проверка която е с неопределен срок по техните думи

Thank you, Веселин, for your reply. We will add the correct casino to our system and switch the complaint afterward.

Could you please advise how long ago you registered your account? Which games you’ve been playing (live games, slots, or multiplayer)? I understood that you played your bonus funds in sports betting section, but have you played casino games too?

The problem was solved after I contacted the specialists and they started with the casino's attempt to misappropriate my money.

My money was returned along with the small profit I had made.

Thanks for everything!

Проблема е разрешен след като се свързах със специалисти и се заеха с опитът на казиното да ми присвои парите.

Парите ми бяха върнати заедно с малката печалба която бях реализирал.

Благодаря за всичко!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Веселин, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru