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Avoid Instant Casino: Unethical Practices, Account Closures, and Fund Misappropriation

My experience with Instant Casino has been nothing short of a nightmare. This platform has demonstrated blatant disregard for its players' rights, engaging in unethical and potentially unlawful practices that should serve as a warning to anyone considering playing here.

Here’s what happened:

1. Misappropriation of Funds:

Instant Casino unlawfully confiscated €6,000 of my winnings after I complied with every verification requirement they imposed. I provided extensive documentation, including bank statements and identification, only for my account to be repeatedly closed without explanation. They took my funds without any justification, violating basic consumer rights.

2. Repeated Account Closures:

My account was reopened after an earlier unjust closure, only for the same to happen again after attempting to withdraw my winnings. This is clearly a calculated move to delay or deny legitimate withdrawals.

3. Unresponsive and Disrespectful Support:

After multiple emails seeking clarification, their customer service has refused to respond. This level of non-communication is unacceptable for any business, let alone a licensed online casino.

4. Potential Regulatory Violations:

Their behavior contravenes consumer protection laws under the Interstate Treaty on Gambling (Glücksspielstaatsvertrag), which mandates fair and transparent gambling practices.

The refusal to honor withdrawals appears to breach Anti-Money Laundering (AML) regulations, which require transparent and verifiable payment transactions.

5. Dubious Licensing Standards:

Instant Casino is licensed under Simba N.V. in Curaçao, but it operates with little oversight, exploiting players without fear of consequences. Their licensing body, Curacao eGaming, must investigate this misconduct immediately.

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Why This Should Matter to You:

Your deposits are at risk of being stolen under the guise of "verification issues."

Withdrawal delays or outright denials are commonplace, based on my experience.

The lack of regulatory compliance could result in sudden shutdowns, leaving all players without access to their funds.

I have already begun filing complaints with German regulatory authorities, Curacao eGaming, and other international bodies to ensure this casino is held accountable. I will also be taking legal action to recover my funds and expose these unethical practices across trusted forums like AskGamblers, CasinoGuru, and Trustpilot, as well as social media platforms.

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My Advice:

Avoid Instant Casino at all costs. There are countless reputable casinos that value their players and operate transparently. Instant Casino is not one of them. Don’t let them exploit you the way they have exploited me and other.

Hello Thanitaplaipool,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instant Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was the $6000 accumulated by bonus or real money?
• Is your account currently active?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Thanitaplaipool,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Subject: Follow-Up on Confiscated Winnings and Account Closure – Request for Strategic Assistance

Dear Nick,

Thank you for your continued support and for extending the timer on my complaint. I want to provide a more detailed explanation of the issues surrounding my account with Instant Casino to ensure you have a complete understanding of the situation and can assist me in recovering the $6,000 AUD that has been wrongfully confiscated.

Background of the Issue

1. Account Verification and Shared Use of Depositing Cards

My account was funded using two savings cards:

My personal savings card, linked exclusively to my name.

A shared savings card in Sam Baravelli's name, which I frequently use for transactions. While the card is registered in Sam’s name, it is a shared account that I have full access to and use regularly as if it were my own.

When I initially attempted to withdraw $6,000 AUD in non-bonus winnings, Instant Casino flagged the transaction as third-party activity due to the withdrawal being linked to Sam’s card.

In response, I promptly provided all requested verification documents, including:

Identification documents for both myself and Sam.

Three months’ worth of bank statements for both cards used.

A detailed explanation clarifying the shared nature of the account.

2. First Confiscation and Return of Winnings

Despite fulfilling all verification requirements, Instant Casino voided my winnings—$6,000 AUD accumulated entirely from real money play—and temporarily closed my account.

After two weeks of back-and-forth communication, Instant Casino reinstated my account and returned the confiscated winnings. They cautioned me not to use third-party accounts for future transactions, a directive I fully adhered to moving forward.

3. Second Withdrawal Attempt and Account Closure

Following their instructions, I ensured that all subsequent transactions were made exclusively through my personal savings card.

I left $700 AUD in the account for gameplay and placed a withdrawal request for the remaining $6,000 AUD to the account linked to my personal card.

Shockingly, Instant Casino confiscated the winnings again and permanently closed my account without any explanation or prior warning.

4. Unresponsiveness and Lack of Resolution

Over the past 10-14 days, I have sent multiple emails and even a formal legal demand letter requesting clarification and resolution, but Instant Casino has failed to respond.

Legal and Ethical Concerns

1. Acceptance of Deposits but Refusal of Withdrawals

Instant Casino accepted over $6,000 AUD in deposits from both cards without objection, only to raise issues when I requested withdrawals. This constitutes unfair and deceptive business practices.

2. Unlawful Confiscation of Non-Bonus Winnings

The funds in question were derived entirely from real money gameplay. Confiscating non-bonus winnings without valid cause violates consumer protection laws and fair gambling practices.

3. Breach of Regulatory Obligations

Instant Casino’s actions appear to violate:

Curacao eGaming’s licensing requirements, which mandate fair treatment of players.

Australian consumer laws, which protect against deceptive conduct in online transactions.

AML (Anti-Money Laundering) regulations, which require clear and transparent handling of transactions.

4. Failure to Communicate

The lack of response from Instant Casino’s customer support team further exacerbates the issue, demonstrating a disregard for their legal and ethical obligations.

Requested Action

Nick, I am turning to you as a trusted expert to help recover my funds and hold Instant Casino accountable for their actions. Specifically, I seek your assistance with:

1. Immediate Recovery of Funds

Ensure the full amount of $6,000 AUD in non-bonus winnings is returned to me.

2. Formal Investigation into Instant Casino

Escalate this matter to relevant regulatory bodies, including Curacao eGaming and Australian authorities, to address their non-compliance with licensing and consumer protection standards.

3. Preventative Measures

Advocate for policy changes within Instant Casino to prevent similar incidents from happening to other players.

Supporting Documentation

I have all the necessary documentation readily available to support my case, including:

Screenshots of account transactions and balances.

Verification documents submitted to Instant Casino.

Copies of email correspondence.

Bank statements showing deposits and withdrawals.

Thank you again for your time and dedication to resolving this issue. I look forward to your response and hope we can work together to hold Instant Casino accountable for their unethical practices.

Kind regards,

Thanita

Edited above

Dear Thanitaplaipool,

Thank you for reaching out. Unfortunately, it is strictly prohibited to use third-party payment methods or balances, regardless of whether you can verify the payment’s ownership or access the funds.

Players are required to use payment methods registered under their own name. Deposits made through any other means are restricted, and in such cases, the casino has the right to confiscate any winnings generated and permanently block the player’s account.

In this situation, the casino acted in accordance with their terms and conditions. Furthermore, your account should not have been reopened following its initial closure, as you were not entitled to any winnings under these circumstances.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick

Dear Thanitaplaipool,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.