InstantPay Casino - Igrač se bori da dovrši provjeru računa.

instantPay does not accept my verification,

I've already uploaded everything 10x.

instantPay akzeptiert meine verifizierung nicht,

hab schon 10x alles Hochgeladen.

Dear Fritz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your efforts!

I agreed with the casino, verification was accepted and with a 15% fee they then paid out !!!

but will avoid this casino in the future, is not serious !!!

Fritz K ***

vielen Dank für ihre bemühungen!

habe mich mit dem Casino geinigt ,verifizierung wurde akzeptiert und mit 15% Gebühr haben sie dann Ausgezahlt!!!

werde aber inZukunft dieses Casino meiden, ist nicht serös!!!

Fritz K***

Thank you very much, Fritz, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

yes i got my money paid out !!

many thanks

Fritz K ***

ja ich habe mein Geld ausbezahlt bekommen!!

vielen Dank

Fritz K***

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Fritz, for your confirmation, and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru