Dragi lau211,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem na koji ste naišli sa svojim depozitom i bonusom u kazinu.
Da bismo bolje razumeli situaciju i efikasnije vam pomogli, možete li nam dati neke dodatne detalje?
- Možete li da potvrdite datum i vreme kada ste prvi put primetili da su vam sredstva nestala nakon klađenja potrebnog iznosa bonusa?
- Da li ste dobili bilo kakvu potvrdu od kazina u vezi sa tehničkom greškom i povratom kredita na vaš račun?
- Da li ste dobili bilo kakvu poruku od kazina u kojoj se objašnjava razlog nedostupnosti kazina u UK?
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju. Pored toga, ako imate bilo kakvu relevantnu komunikaciju u vezi sa ovim pitanjem, slobodno je prosledite petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear lau211,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with your deposit and the bonus at the casino.
To better understand the situation and assist you effectively, could you please provide us with some additional details?
- Can you confirm the date and time when you first noticed that your funds disappeared after wagering the required amount of the bonus?
- Did you receive any confirmation from the casino regarding the technical error and the credit back to your account?
- Have you received any communication from the casino explaining the reason for the unavailability of the casino in the UK?
Your cooperation in providing these details will help us investigate and work towards a resolution. Additionally, if you have any relevant communication regarding this matter, please feel free to forward it to petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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