Dragi CasinoGuru timu,
Pišem da bih zvanično podneo žalbu u vezi sa Ivibet kazinom i njihovim nedavnim postupcima protiv mog naloga. Situacija je krajnje obeshrabrujuća i tražim vašu pomoć u rešavanju ovog pitanja.
Rezime problema:
Deponovao sam €100 u Ivibet Casino-u, igrao i akumulirao €1,000 u dobitku.
Podneo sam zahtev za povlačenje, verujući da će kazino nastaviti sa isplatom.
Međutim, kasnije sam otkrio da je kazino zatražio dodatne dokumente za verifikaciju, što tada nisam primetio. Ovo je uključivalo:
Izvod iz banke koji prikazuje sve dolazne i odlazne transakcije za poslednja 3 meseca.
Dokaz o prihodima i statusu zaposlenja za poslednjih 90 dana (platni list, podaci o platama, itd.).
Potpuna Skrill izjava.
Nažalost, nisam bio upoznat sa ovim zahtevom i samim tim nisam na vreme dostavio traženu dokumentaciju.
Kazino odgovor:
Ivibet kazino me je sada obavestio da su zbog mog neispunjavanja njihovih zahteva za verifikaciju i zbog „netačnih podataka" datih prilikom registracije odlučili da oduzmu moj dobitak i trajno zatvore moj nalog. Naveli su svoje uslove i odredbe, navodeći:
„Ako se igrač sumnjiči za lažne radnje, uključujući, ali ne ograničavajući se na davanje netačnih ličnih podataka tokom registracije, Kompanija zadržava pravo da ukine korisnički nalog i obustavi sve isplate igraču."
Zašto se ovo čini nepravednim:
Pogrešna komunikacija: Nikada nisam dobio nikakve direktne naknadne radnje ili podsetnike koji ukazuju na hitnost oko potrebnih dokumenata. Da sam bio pravilno upozoren, dao bih tražene informacije da završim verifikaciju.
Kaznene mere: Konfiskacija mog dobitka i zatvaranje mog naloga su ekstremni, posebno zato što sam bio spreman da se pridržavam procesa verifikacije kada sam toga postao svestan.
Gubitak poverenja: Ovakav tretman ne utiče samo na mene finansijski, već i umanjuje moje uživanje u iskustvu igranja.
Smatram da su Ivibetovi postupci nepravedni i nerazumni, jer sam postupio u dobroj nameri. Njihov pristup verifikaciji i naknadnim radnjama su me lišili mog legitimnog dobitka, i s poštovanjem tražim pomoć CasinoGuru-a u posredovanju u ovom pitanju.
Hvala vam na vašem vremenu i razmatranju. Radujem se vašoj pomoći u pronalaženju pravičnog rešenja.
Dear CasinoGuru Team,
I am writing to formally lodge a complaint regarding Ivibet Casino and their recent actions against my account. The situation is extremely disheartening, and I am seeking your assistance in resolving this matter.
Issue Summary:
I deposited €100 at Ivibet Casino, played and accumulated €1,000 in winnings.
I submitted a withdrawal request, trusting that the casino would proceed with the payout.
However, I later discovered that the casino had requested additional verification documents, which I did not notice at the time. This included:
A bank statement showing all incoming and outgoing transactions for the past 3 months.
Proof of income and employment status for the past 90 days (payslip, wage information, etc.).
A full Skrill statement.
Unfortunately, I was unaware of this request and thus failed to provide the required documents in time.
Casino Response:
Ivibet Casino has now informed me that due to my failure to meet their verification demands and due to "incorrect data" provided during registration, they have decided to subtract my winnings and permanently close my account. They cited their terms and conditions, stating:
"If the Player is suspected of fraudulent actions including but not limited to providing incorrect personal data during registration, the Company reserves the right to terminate the user account and suspend all payouts to the Player."
Why This Feels Unfair:
Miscommunication: I never received any direct follow-up or reminders indicating urgency around the required documents. If I had been properly alerted, I would have provided the requested information to complete the verification.
Punitive Measures: The confiscation of my winnings and closure of my account feels extreme, especially since I was willing to comply with the verification process once I became aware of it.
Loss of Trust: This kind of treatment not only affects me financially but also diminishes my enjoyment of the gaming experience.
I believe Ivibet's actions are unfair and unreasonable, as I acted in good faith. Their approach to verification and subsequent actions have deprived me of my legitimate winnings, and I respectfully request CasinoGuru’s assistance in mediating this matter.
Thank you for your time and consideration. I look forward to your help in finding a fair resolution.
Automatski prevedeno:
