pozdrav svima,
Žalba je ponovo otvorena nakon što smo primili e-poštu od kazina.
" Draga paunaleksandru,
Izvinjavamo se zbog kašnjenja u odgovoru na vašu žalbu i cenimo vaše strpljenje.
Nakon pregleda vašeg slučaja, ustanovljeno je da ste otvorili dva naloga na našoj platformi. Nakon toga, tokom procesa povlačenja, identifikovan je drugi, stariji nalog. Prema našim uslovima i odredbama, pravljenje duplikata naloga je zabranjeno. Dakle, novi račun sa kojeg ste tražili povlačenje je zatvoren, a sredstva su konfiskovana.
Razumemo vašu frustraciju i uveravamo vas da je ova akcija preduzeta u skladu sa našim politikama kako bismo održali pravičnost i integritet na našoj platformi.
Ako imate dodatnih pitanja ili nedoumica, slobodno nam se obratite.
Srdačan pozdrav, IviBet kazino "
Dragi IviBet kazino tim ,
Želeo bih da ponovim deo mog prethodnog posta koji sam ovde dodao pre godinu dana.
„ Kakvu (nepravednu) prednost je stekao igrajući na ovaj način ako je dobitak dobijen samo korišćenjem njegovih depozita od stvarnog novca?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Podatke je moguće podeliti direktno ovde, uz vaš odgovor, ili slanjem na moju e-mail adresu ( branislav.b@casino.guru ). "
Bilo bi nam drago kada bismo mogli da vidimo dokaze koji potvrđuju datume i vreme registracije povezanih naloga, veze/detalje koji su ih povezivali, poslednju aktivnost po svakom nalogu (datum/vreme), koja je aktivnost bila (igre koje su odigrane, bonusi ako bilo ih je) i šta je (osim kreiranja drugog naloga) prekršeno. Imajte na umu da li je igrač igrao samo sa svojim pravim novcem i nije stekao nikakvu nepravednu prednost time što je imao drugi nalog (ako je, na primer, bilo značajno vreme između korišćenja navodno povezanih naloga, igrao je samo slotove bez bonusa...) , nije postojao opravdan razlog da mu se oduzme bilo koji dobitak, a trebalo ih je isplatiti.
Radujemo se Vašem odgovoru.
Greetings all,
The complaint was reopened after receiving an email from the casino.
"Dear paunalexandru,
We apologize for the delay in responding to your complaint and appreciate your patience.
Upon reviewing your case, it was found that you had created two accounts on our platform. Subsequently, during the withdrawal process, a second, older account was identified. According to our terms and conditions, the creation of duplicate accounts is prohibited. Therefore, the new account from which you requested a withdrawal was closed, and the funds were confiscated.
We understand your frustration and assure you that this action was taken in accordance with our policies to maintain fairness and integrity on our platform.
If you have any further questions or concerns, please feel free to reach out to us.
Best regards, IviBet Casino"
Dear IviBet Casino Team,
I would like to repeat a part of my previous post added here a year ago.
"What an (unfair) advantage did he gain by playing in this way if the winnings were obtained only using his real money deposits?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru)."
It would be appreciated if we could see the evidence confirming the dates and times of linked accounts' registrations, connections/details that linked them, the last activity per each account (date/time), what the activity was (games played, bonuses if there were any), and what (besides creating another account) was breached. Please note if the player played only with his real money and did not gain any unfair advantage by having another account (if, for example, there was a significant time between using the allegedly linked accounts, he played only slots without bonuses...), there was not a justified reason to confiscate any of his winnings, and they should have been paid out.
Looking forward to hearing from you.
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