IviBet Casino - Nalog igrača je zatvoren bez objašnjenja.

Hello,

I have a verified account at this casino. I've played casino games and bet, and after ordering two withdrawals, they tell me the account is being closed because I violated the Terms and Conditions. They don't tell me I'm in breach; they just keep my funds. I'm attaching the email I received. It's unusual for them to keep my winnings without being able to do anything and without providing any information other than an email.

Hola,

Tengo cuenta verificada en este casino, he jugado casino y apuestas, y tras ordenar dos retiros me dicen que la cuenta se cierra porque he infringido los TyC, pero no me dicen que he incumplido, simplemente se quedan con mis fondos. Adjunto correo recibido. Es insólito que se queden con las ganancias sin poder hacer nada y sin dar más información que un correo.



Dear florentinapina27,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• How much have you deposited? Was your deposit returned successfully?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear florentinapina27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.