Poštovani timu za podršku kazino guruu,
Pišem da bih podneo žalbu u vezi sa nepravednim tretmanom koji sam dobio od IVIBET-a. Uprkos ispunjavanju svih zahteva za verifikaciju, moj račun je zatvoren, a sredstva su mi konfiskovana bez odgovarajućeg objašnjenja.
Vremenski okvir događaja:
2. jul 2024: Otpremao sam prednju/pozadinu svoje lične karte, izvod Skrill računa i račun za komunalne usluge prema zahtevu.
2. jul 2024: Napravio sam zahtev za povlačenje 4000 EUR na svoj Skrill nalog.
2. jul 2024: Zatražena su dodatna dokumenta za verifikaciju, uključujući:
Izvod iz banke sa svim transakcijama za poslednja 3 meseca.
Dokument koji potvrđuje izvor prihoda koji se koristi za depozite.
Izvod Skrill računa za poslednja 3 meseca.
Slika na kojoj držim ličnu kartu.
13. jul 2024: Obavešten sam da otpremim sve dokumente na svoj profil i da podnesem novi zahtev za povlačenje.
15. jul 2024: Obavešten sam da je moj račun identifikovan sa lažnim aktivnostima, što je dovelo do njegovog zatvaranja i konfiskacije svih sredstava.
15. jul 2024: Obavešten sam da nema šanse da ponovo otvorim svoj nalog. Rečeno je da će moj poslednji depozit biti vraćen.
Smatram da ova akcija nije dobra jer sam dostavio svu potrebnu dokumentaciju i nisam se bavio bilo kakvim prevarama. Zahtevam detaljnu istragu o ovom pitanju i vraćanje mojih zaplenjenih sredstava.
Dear Casino Guru Support Team,
I am writing to raise a complaint regarding the unfair treatment I have received from IVIBET. Despite complying with all verification requests, my account was closed, and my funds were confiscated without a proper explanation.
Timeline of Events:
July 2, 2024: I uploaded the front/back of my ID, Skrill account statement, and a utility bill as requested.
July 2, 2024: I made a withdrawal request of 4000 EUR to my Skrill account.
July 2, 2024: Additional verification documents were requested, including:
Bank statement with all transactions for the last 3 months.
Document confirming the source of income used for deposits.
Skrill account statement for the last 3 months.
Photo of me holding my ID.
July 13, 2024: I was informed to upload all documents to my profile and to make a new withdrawal request.
July 15, 2024: I was notified that my account had been identified with fraudulent activity, leading to its closure and the confiscation of all funds.
July 15, 2024: I was informed there was no chance of reopening my account. It was stated that my last deposit would be refunded.
I believe this action is not good as I have provided all the necessary documents and have not engaged in any fraudulent activities. I request a thorough investigation into this matter and the return of my confiscated funds.
Automatski prevedeno: