Dragi kazino guru,
Cenimo vaše iskustvo i poznavanje propisa koji regulišu sve dobavljače i dobavljače softvera za igre na sreću, ali se ne slažemo sa vama u ovom slučaju, kao što ćemo objasniti u nastavku.
1. Svaki projekat ima svoj skup pravila, sa kojima se klijent slaže prilikom registracije. A nerazumevanje projektnih propisa ne oslobađa klijenta odgovornosti da ih se pridržava.
2. Svaki provajder slotova ima sopstveni skup pravila, koja se razlikuju u zavisnosti od usluge koja se nudi, kao što su slotovi, igre uživo ili igre na stolu.
Regulacija RTP-a u slotovima je uvek jednostavnija. Ipak, kada uzmemo u obzir igre uživo, posebno igre s kartama (kao primer BJ), ovde je sve relativno jer klijent može da napravi 12 opklada zaredom i da ima sreće i dobije 12 puta zaredom, ali možda 12 izgubi jednom u red, a o RTP-u je ovde teško govoriti, to je stvar slučaja.
Ali u ovom slučaju, kada klijent namerno broji karte u BJ i kladi se samo kada je vrednost „10" ili „A" u polju „slike" višestruko veća od svih ostalih karata, igrač ima jasnu prednost, što se naziva prevara.
Klijent se kladi samo kada je špil "vruć".
Razumemo da je klijent proučavao mnoge strategije, a ovo je jedna od daleko od najnovijih, ali najjednostavnijih, i zabranjena je u bilo kom kazinu i provajderu igara; takvi klijenti se uvek pažljivo prate i ako klijent veruje da je to lak novac i da može da se izvuče, nažalost, to se neće desiti na našem projektu.
Želimo da istaknemo da ni u pravom kazinu (kopnenom), klijentima koji ne igraju za BJ stolom nije dozvoljeno da stoje i gledaju sto, a ako se sumnja da su prebrojali karte, posledice mogu biti teške, i izričito savetujemo bilo kome protiv toga.
Provajder igre je potvrdio da dobici klijenta nisu legitimni.
Po pravilniku projekta, vraćen mu je depozit klijenta koji je koristio za lažne radnje.
Po svom nahođenju, klijent može podneti žalbu regulatornom telu, navodeći sve što je uradio i kako se kladio.
Uvek se zalažemo za fer plej i rado ćemo isplatiti svaki dobitak klijentu, ali samo ako je dobijen legalno i legitimno.
Srdačan pozdrav,
iVildCasino
Dear Casino Guru,
We appreciate your experience and knowledge of the regulations governing all providers and suppliers of gaming software, but we disagree with you in this case, as we will explain below.
1. Each project has its own set of rules, which the client agrees to upon registration. And failing to understand the project regulations does not absolve the client of the responsibility to follow them.
2. Each slot provider has its own set of rules, which vary depending on the service offered, such as slots, live games, or table games.
RTP regulation in slots is always more straightforward. Still, when we consider Live games, especially card games (as an example of BJ), everything is relative here because a client can make 12 bets in a row and be lucky and win 12 times in a row, but maybe 12 lose once in a row, and it's difficult to talk about RTP here, it's a matter of chance.
But in this case, when a client deliberately counts cards in BJ and bets only when the value of "10" or "A" in the "pictures" box is many times higher than all other cards, the player has a clear advantage, which is referred to as fraud.
Only when the deck is "hot" does a client bet.
We understand that the client has studied many strategies, and this is one of far from the most recent but the simplest, and it is prohibited in any casino and game provider; such clients are always closely monitored, and if the client believes that it´ s easy money and they can get away with it, unfortunately, it is not going to happen on our project.
We want to emphasize that even in a real casino (land-based), clients who do not play at the BJ table are not permitted to stand and watch the table, and if they are suspected of card counting, the consequences can be severe, and we strongly advise anyone against it.
The game provider confirmed that the client's winnings were not legitimate.
According to the project regulations, the client's deposit, which he used for fraudulent activities, was returned to him.
At his discretion, the client may file a complaint with the regulatory body, detailing everything he did and how he placed bets.
We are always in favour of fair play and will gladly pay out any winnings to the client, but only if they were obtained legally and legitimately.
Best regards,
iWildCasino
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