The player from Austria had won approximately €40,000 after purchasing free spins for €4,000, but the winnings were canceled the next day, leaving no funds in the account. The casino claimed it was a bonus, despite no bonus being active at the time. After extensive communication and investigation, the casino ultimately decided to credit the withheld funds back to the player’s account. The issue was marked as resolved by the Complaints Team, who facilitated the resolution process.
Igrač iz Austrije je osvojio oko 40.000 evra nakon kupovine besplatnih okretaja za 4.000 evra, ali su dobici poništeni sledećeg dana, bez sredstava na računu. Kazino je tvrdio da je to bio bonus, uprkos tome što bonus nije bio aktivan u to vreme. Nakon opsežne komunikacije i istrage, kazino je na kraju odlučio da vrati zadržana sredstva na račun igrača. Problem je označen kao rešen od strane tima za žalbe, koji je olakšao proces rešavanja.
zdravo,
Igrao sam ovde i kupio besplatne okrete za Sveet Bonanza za 4.000 evra i osvojio otprilike 40.000 evra.
Hteo sam da ga povučem, ali sutradan sam proverio i sve je poništeno. Na računu nije bilo novca.
Kazino tvrdi da je to bio bonus, ali nijedan bonus nije bio aktivan.
Bilo bi sjajno kada bi se dobitak igrača mogao dati. Ili hajde da nađemo rešenje zajedno.
pozdrav,
Hello,
I played here and bought free spins for Sweet Bonanza for €4,000, and won approximately €40,000.
I wanted to withdraw it, but the next day I checked and everything was canceled. There was no money left in the account.
The casino claims it was a bonus, but no bonus was active.
It would be great if the player's winnings could be given. Or let's find a solution together.
Regards,
Hallo
Ich habe hier gespielt und dann hab ich bei sweet bonanza um 4000€ freispiele gekauft und ca 40000€ gewonnen
Wollte es auszahlen und am nächsten Tag schaute ich und es wurde alles storniert kein Geld mehr auf dem Account
Casino sagt es war bonus es war aber kein bonus aktiv
Dem Spieler sein gewonnenes Geld zu geben wär toll. Oder gemeinsam eine Lösung finden
Grüße
Dragi akvajurgort,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa iVild kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear aquayurgort,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
DA imam pristup!
DA, otpremiću vam ga.
Ne, nažalost ne mislim tako.
Pisao sam kazinu, ali nema odgovora u ćaskanju i nema e-pošte i poruke u ćaskanju više nisu vidljive.
Zaista sam tužan jer sam i ja mnogo igrao
tamo.
Takođe imam snimak ekrana gde sam imao oko 50.000 evra kredita.
Da li vam treba više??
YES I have access!
YES I will upload it to you.
No, unfortunately I don't think so.
I wrote to the casino but there is no response in the chat and no email and the messages in the chat are no longer visible.
I'm really sad because I played a lot too
there.
I also have a screenshot where I had about 50,000€ credit.
Do you need more??
JA ich habe Zugriff!
JA ich lade es ihnen hoch.
Nein finde ich leider nicht.
Ich habe dem Casino gschrieben aber es gibt keine Antwort im Chat und per Email wird sich nicht gemeldet und die Nachrichten im chat sind nicht mehr sichbar.
ich bin echt traurig weil ich habe viel gespielt auch
dort.
Ich habe auch einem screenshot wo ich ca 50000€ Guthaben hatte.
Benötigen Sie noch mehr??
Ovde je sve obrisano. Da li sam hteo da platim?
Igrao se 2-3 dana da bi dobio ovoliko
Hteo sam da podignem 1200€ ali nije išlo, obrisano je i onda je sve nestalo
Everything was deleted here. Did I want to pay out?
Played for 2-3 days to get this high
I wanted to withdraw 1200€ but it didn't work, it was deleted and then everything was gone
Hier wurde dann alles gelöscht wollte ich auszahlen?
Habe 2-3 Tage gespielt um so hoch zu kommen
Wollte ich mal 1200€ auszahlen aber ging nicht wurde gelöscht und dann war alles weg
Takođe sam hteo da kažem kako sam igrao i proverio da li mogu da se povučem, nije bilo bonusa, pa sam nastavio da igram i osvojio novac!
Ali bonus nije bio vidljiv za mene, tako da sam mogao da kupim besplatne okrete u vrednosti od 4000 €!
Onda sam sledećeg dana dobio ovaj mejl iako sam igrao sa pravim novcem!
.
Koliko sam pročitao, igrač je imao potpuno isti problem pre mesec dana. Zaista sam ljut i nisam dobio odgovor na svoje poruke iz kazina putem e-pošte!
Nadam se da mi možete pomoći
Ako su dobici već bili ograničeni u skladu sa pravilom o maksimalnom dobitku i tačan iznos se odrazio na saldo vašeg stvarnog novca, bilo kakva ograničenja povezana sa bonusom više ne bi trebalo da važe.
I also wanted to say how I played and checked whether I could withdraw, there was no bonus, so I carried on playing and won the money!
But there was no bonus visible for me, so I was able to buy free spins worth €4000!
Then the next day I got this email even though I was playing with real money!
.
From what I read, a player had exactly the same problem a month ago. I'm really angry and I haven't received a response to my messages from the casino via email!
I hope you can help me
If the winnings were already capped according to the maximum win rule and the exact amount was reflected in your real money balance, any restrictions associated with the bonus should no longer apply.
Ich wollte auch noch sagen wie ich gespielt habe und geschaut habe ob ich auszahlen kann stand auch kein Bonus dann hab ich weiter gespielt und das Geld gewonnen!
Hier war bei mir aber kein bonus ersichtlich darum konnte ich auch freispiele im Wert von 4000€ kaufen!
Dann habe ich am nächsten Tag diese Mail bekommen obwohl ich mit echtgeld spielte!
.
Wie ich gelesen habe hat es vor 1 Monat ein Spieler genau das Selbe Problem ich bin echt sauer und von Casino habe ich keine antwort per email bekommen auf meine Nachrichten!
Ich hoffe sie können mir helfen
Wenn die Gewinne bereits gemäß der Höchstgewinnregel begrenzt waren und der genaue Betrag in Ihrem Echtgeldguthaben angezeigt wurde, sollten alle mit dem Bonus verbundenen Einschränkungen nicht mehr gelten.
Kao što vidite, imao sam preko 50.000 € na svom računu, ali bez bonusa.
Tako bi mi moj novac bio oduzet
As you can see, I had over €50,000 in my account but no bonus money.
So my money would be taken away from me
Wie Sie sehen hatte ich über 50000€ auf dem Konto aber kein Bonusgeld.
Also würde mir mein Geld weggenommen
Hvala vam puno, akuaiurgort, što ste dali potrebne informacije. Sada ću vašu žalbu preneti kolegi Kubou ( jakub.m@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, aquayurgort, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
U redu, onda ću sačekati da vidim šta će reći.
Okay, then I'll wait and see what he says.
Oke dann warte ich was er sagt.
Dragi akvaiurgort ,
Ja sam Kubo i od sada ću se pobrinuti za tvoju žalbu. Ako je bilo novih ažuriranja u vezi sa ovim slučajem od poslednje date informacije, obavestite me.
Želeo bih da pozovem predstavnike iVild kazina da se pridruže ovoj diskusiji i pruže sve dostupne informacije koje će pomoći u rešavanju ovog problema.
Dragi iVild kazino ,
Možete li, molim vas, da pružite detaljne informacije o ovom slučaju i navedete razloge zbog kojih je igraču oduzet dobitak?
Hvala unapred na odgovoru!
Srdačan pozdrav,
Kubo
Dear aquayurgort,
I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
I would like to invite the iWild Casino's representatives to join this discussion and provide any available information to help resolve this issue.
Dear iWild Casino,
Could you please provide detailed information about this case and outline the reasons why the player's winnings were confiscated?
Thank you in advance for your response!
Best Regards,
Kubo
Nisam čuo ništa od kazina
I haven't heard anything from the casino
Ich habe nichts gehört vom Casino
Dragi Kubo i akvajurgort,
Podnećemo zvaničan zahtev u vezi sa ovim pitanjem i odmah ćemo vas obavestiti čim dobijemo odgovor.
Srdačan pozdrav,
ivildcasino predstavnik.
Dear Kubo and aquayurgort,
We will submit a formal request regarding this matter and will promptly inform you as soon as we receive a response.
Best regards,
iwildcasino representative.
Zdravo
Šta to znači?
Hello
What does that mean?
Hallo
Was heißt das?
Dragi iVild kazino ,
Kao i akvajurgort, nisam uspeo da razumem „ formalni zahtev " na koji se pozivate. Možete li sada da razjasnite situaciju i pružite više detalja? Da li ste imali priliku da pregledate slučaj i razloge za ukidanje sredstava na računu igrača?
Hvala vam na pomoći.
Dear iWild Casino,
Like aquayurgort, I also failed to understand the "formal request" you are referring to. Could you please clarify the situation and provide more details at this time? Have you had a chance to review the case and the reasons for the cancellation of the funds on the player's account?
Thank you for your assistance.
Inače ću morati da nađem advokata ako ovo ne možemo da rešimo.
Otherwise I'll have to find a lawyer if we can't solve this.
Sonst muss ich mir einen Anwalt suchen wenn wir das nicht lösen können.
Dragi akvajurgort i Kubo,
Hvala vam što ste čekali rezultate. Pregledali smo ovu situaciju i videli smo da je igrač uložio bonus koji je uspešno pušten. Dodatna sredstva su naplaćena u skladu sa pravilima i uslovima bonusa koji je igrač koristio.
1.4. Svi dobici primljeni tokom klađenja Bonusa su ograničeni na maksimalan iznos gotovine 5 puta veći od odobrenog bonusa. Svaki prekoračeni iznos biće naplaćen pre nego što se iznos povuče.
Zahvaljujemo se Casino Guru timu na pomoći. Ako ima dodatnih pitanja, rado ćemo odgovoriti na njih.
Srdačan pozdrav,
ivildcasino predstavnik.
Dear aquayurgort and Kubo,
Thank you for waiting for the results. We have reviewed this situation and see that the player wagered the bonus which was successfully released. The extra funds were charged in accordance with the rules and conditions of the bonus which the player used.
1.4. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times the bonus granted. Any balance exceeded will be charged before the amount is withdrawn.
We thank the Casino Guru team for their assistance. If there are any additional questions, we will be happy to answer them.
Best regards,
iwildcasino representative.
Ne može biti da se pojavi bez bonusa i da mogu da kupim besplatne okrete za 4000 € i onda mi oduzmem 50 000 €. Ako ništa ne promenite onda ću kontaktirati advokata jer ovo što radite ovde je prevara!
It cannot be that it shows up without a bonus and I can buy free spins for €4000 and then €50,000 is taken away from me. If you don't change anything then I will contact a lawyer because what you are doing here is fraud!
Es kann nicht sein das ohne Bonus angezeigt wird und ich freispiele kaufen kann um 4000€ und mir dann 50000€ weggenommen werden wenn sie da nichts änder dann werd ich einen Anwalt kontaktieren weil das ist Betrung was sie hier machen!
Dragi iVild kazino ,
Hvala vam na odgovoru.
Igrač je izjavio da nije bilo aktivnog bonusa tokom njihovog igranja. Da biste razjasnili ovo pitanje, da li biste mogli da dostavite detaljne zapisnike igre igrača da potkrepite svoje tvrdnje tako što ćete ih poslati na moju e-poštu na jakub.m@casino.guru ?
Pored toga, želeo bih da razumem kako je igrač mogao da kupi besplatne okrete za 4.000 € dok je aktivan bonus bio u igri, s obzirom na maksimalnu granicu povlačenja od 375 €. Da li je igrač izričito obavešten da će njegov dobitak biti poništen nakon što ispuni uslove za klađenje ako pokuša da kupi bonus funkcije tokom tog vremena?
Vaše pojašnjenje o ovim tačkama bi bilo veoma cenjeno.
Dear iWild Casino,
Thank you for your response.
The player has stated that there was no active bonus during their gameplay. To clarify this matter, could you please provide the player’s detailed game logs to substantiate your claims by sending them to my email at jakub.m@casino.guru?
Additionally, I would like to understand how the player was able to purchase free spins for €4,000 while an active bonus was in play, given the maximum withdrawal limit of €375. Was the player explicitly informed that his winnings would be voided upon fulfilling the wagering requirements if they attempted to purchase bonus features during this time?
Your clarification on these points would be greatly appreciated.
Kako to tačno može biti, to je ogromna prevara!
Sa bonusom maksimalna opklada je 5 € i ako igrate više bićete izbačeni iz igre sa porukom Bonus Active.
Zato nijedan bonus nije mogao biti aktivan za mene.
Ovaj kazino me je prevario sa 40,000-50,000€!
Exactly how can this be, it is a huge scam!
With bonus the max bet is €5 and if you play more you will be kicked out of the game with the message Bonus Active.
That's why no bonus could have been active for me.
I've been cheated out of 40,000-50,000€ by this casino!
Genau Wie kann das sein dass ist ein Riesiger Betrug!
Mit Bonus ist MaxBet 5€ und wenn mann mehr spielt wird mann vom Spiel gekickt mit der Meldung Bonus Aktiv.
Darum kann bei mir kein Bonus Aktiv gewesen sein.
Ich werde hier um 40000-50000€ betrogen von diesem Casino!
Takođe sam više puta kupio besplatne okrete.
Da li je moguće odgovoriti ranije od 1 sata pre isteka vremena?
I have also bought free spins more than once.
Is it possible to reply earlier than 1 hour before the time runs out?
Ich habe ja auch öfter als 1 mal Freispiele gekauft.
Kann auch mal früher geantwortet werden als 1 Stunde bevor die Zeit abläuft?
Dragi akvajurgort i Kubo ,
Obaveštavamo vas da je revizija finansijskog odeljenja još u toku, a konačne rezultate tek treba da dobijemo. Mi ćemo vas odmah obavestiti čim informacije postanu dostupne. Cenimo vaše razumevanje i zahvaljujemo vam se na strpljenju.
Srdačan pozdrav,
ivildcasino predstavnik.
Dear aquayurgort and Kubo,
We would like to inform you that the financial department's audit is still ongoing, and we have yet to receive the final results. We will promptly update you as soon as the information becomes available. We appreciate your understanding and thank you for your patience.
Best regards,
iwildcasino representative.
Koliko će ovo sada trajati!
Zar ne možeš da odgovoriš ranije??
Onda ponovo čekamo tačno 7 dana!
How long will this take now!
Can't you answer sooner??
Then we wait exactly 7 days again!
Wie lange dauert das jetzt!
Können sie nicht früher antworten??
Dann warten wir wieder genau 7 Tage!
Imate li nešto novo Kubo?
U suprotnom čekamo odgovor.
Do you have anything new Kubo?
Otherwise we wait for the answer.
Hast du Kubo was neues?
Sonst warten wir auf die Antwort.
Dragi akvaiurgort ,
Nažalost, nemam novosti o slučaju, pošto me predstavnici kazina nisu direktno kontaktirali.
Dragi iVild kazino ,
Možete li, molim vas, da dostavite ažuriranje u vezi sa ovim pitanjem? Da li je revizija finansijskog odeljenja završena? Ako jeste, kakvi su rezultati?
Dear aquayurgort,
Unfortunately, I have no new updates on the case, as I have not been contacted directly by the casino representatives.
Dear iWild Casino,
Could you please provide an update regarding this matter? Has the financial department audit been completed? If so, what are the outcomes?
Sačekajmo ponovo 🙂
Let's wait again 🙂
Warten wir wieder 🙂
Koliko dugo traje pregled
Kuba zar ne možeš ništa?
How long does the review take
Cuba can't you do anything?
Wie lange dauert die Überprüfung
Kuba können sie nichts tun?
Zdravo!
Ako su dobici u bonusu već bili ograničeni u skladu sa pravilom o maksimalnom dobitku i odgovarajući iznos se odrazio na vaš saldo stvarnog novca, bilo kakva ograničenja povezana sa bonusom više ne bi trebalo da važe.
Hello!
If the bonus winnings were already capped according to the maximum win rule and the corresponding amount was reflected in your real money balance, any restrictions associated with the bonus should no longer apply.
Hallo!
Wenn die Bonusgewinne bereits gemäß der Höchstgewinnregel begrenzt waren und der entsprechende Betrag in Ihrem Echtgeldguthaben angezeigt wurde, sollten alle mit dem Bonus verbundenen Einschränkungen nicht mehr gelten.
Zdravo, ima li novosti??
Hello, is there any news??
Hallo gibt es Neuigkeiten??
Zaista me rastužuje što odgovori traju tako dugo!
It makes me really sad that the answers take so long!
Macht mich echt Traurig das die Antworten so lange dauern!
Dragi Kubo i akvajurgort ,
Obaveštavamo vas da smo podneli još jedan zahtev za preispitivanje ove situacije i dobili odgovor.
Kao rezultat provere, ustanovljeno je da je igrač dobio bonus od 75 EUR, uz ulog od k35 i maksimalno podizanje od 375 EUR. Pobeda je bila 717 evra i igrač je nastavio da igra. Kasnije, kada je igrač dostigao iznos od 52959 EUR, izvršena je prva naplata ekstra dobitka od bonusa i igraču je ostavljeno potrebnih 375 EUR, koje je igrač kasnije iskoristio i izgubio.
Srdačan pozdrav,
ivildcasino predstavnik.
Dear Kubo and aquayurgort,
We would like to inform you that we have submitted another request for reconsideration of this situation and have received a response.
As a result of the check, it was established that the player received a bonus of 75 EUR, with a wager of x35 and a maximum withdrawal of 375 EUR. The win was 717 EUR and the player continued playing. Later, when the player reached the amount of 52959 EUR, the first charge of extra winning from the bonus was made and the player was left with the required 375 EUR, which was subsequently used by the player and lost.
Best regards,
iwildcasino representative.
Na mom računu je bio pravi novac i nikakav bonus. Prethodno sam tražio povlačenje, ali sam ih ponovo izbrisao!
Kako igrač treba da zna da li je to bonus ili pravi novac? Ako na računu piše pravi novac i ništa o bonusu!
Neću ništa više da kažem i čekam odgovor od CasinoGuru-a
Kubo javi se!
U svakom kazinu u kome sam do sada igrao sve se menja automatski kada igrate sa bonusom, a ne 2 dana kasnije!!
Smatram da je ovo veoma nepravedno!
There was real money in my account and no bonus. I had previously requested withdrawals but deleted them again!
How is the player supposed to know whether it is a bonus or real money? If the account says real money and nothing about a bonus!
I will not say anything more and wait for the answer from CasinoGuru
Kubo get in touch!
In every casino I have played in so far everything changes automatically when you play with a bonus and not 2 days later!!
I find this very unfair!
In meinem Konto stand Echtgeld und nichts von Bonus. Ich hatte vorher auch Auszahlungen beantragt diese aber wieder gelöscht!
Woher soll der Spieler wissen ob es nun ein Bonus oder Echtgeld ist! Wenn im Konto Echtgeld steht und nichts von Bonus!
Ich werde nichts mehr sagen und auf die antwort von CasinoGuru warten
Kubo melde dich!
In jedem casino wo ich bisher gespielt habe wird alles automatisch geändert wenn mann mit Bonus spielt und nicht 2 Tage später!!
Ich finde das sehr unfair!
Dragi iVild kazino ,
Možete li, molim vas, da dostavite kompletne zapise igre za igrača, počevši od trenutka kada je preuzeo dotični bonus do trenutka kada je njegov dobitak ograničen? Molimo vas da pošaljete relevantne dokaze na moju e-mail adresu na jakub.m@casino.guru .
Hvala vam na saradnji.
Dear iWild Casino,
Could you please provide the complete game logs for the player, starting from the moment he claimed the bonus in question until the point when his winnings were capped? Kindly send the relevant evidence to my email address at jakub.m@casino.guru.
Thank you for your cooperation.
Zdravo
Šta se dalje dešava 😭😭
Hello
What happens next 😭😭
Hallo
Wie geht es weiter 😭😭
Dragi Kubo,
Poslali smo vam tražene evidencije igara na pregled na imejl koji ste naveli, proverite.
Zahvaljujemo se na saradnji.
Srdačan pozdrav,
ivildcasino predstavnik.
Dear Kubo,
We have sent you the requested game logs for review to the email you provided, please check.
We thank you for your cooperation.
Best regards,
iwildcasino representative.
Zdravo Kubo
Koliko će vam trebati i šta se dalje dešava?
Pozdrav
Hello Kubo
How long will it take you and what happens next?
Greetings
Hallo Kubo
Wie lange wirst du brauchen und wie geht es weiter ??
Grüße
Smatram da je veoma sumnjivo da kazino ne uspeva odmah da promeni maksimalnu isplatu bonusa.
U drugim kockarnicama u kojima sam igrao ovo je bilo automatski, a ne danima kasnije i tada ste mogli da nastavite da igrate i povlačite više.
Ovo se graniči sa prevarom, posebno ako na mom računu ima pravog novca i kazino ne uspe da ga automatski promeni.
Veoma obmanjujuće.
Nadam se da će naći rešenje
I find it very dubious that the casino does not manage to immediately change the maximum bonus payout.
In other casinos where I have played this was automatic and not days later and you could continue playing and withdraw more then.
This borders on fraud, especially if there is real money in my account and the casino doesn't manage to change it automatically.
Is very misleading.
I hope they find a solution
Ich finde das sehr unseriös das das Casino es nicht schaft es sofort zu änden auf die Maximale bonus Auszahlung.
In anderen Casinos wo ich gespielt habe war das automatisch und nicht tage später und mann könnte weiter spielen und mehr auszahlen dann.
Das grenz an Betrug und wenn in meinem Konto Echtgeld steht und das Casino es nicht schaft automatisch zu ändern.
Ist sehr irreführend.
Ich hoffe sie finden eine Lösung
Dragi iVild kazino ,
Hvala vam što ste dali tražene evidencije igara. Odgovorio sam na vašu e-poštu sa dodatnim upitima – da li biste mogli da im se obratite što je pre moguće?
Cenim vašu saradnju i radujem se vašem odgovoru.
Dear iWild Casino,
Thank you for providing the requested game logs. I have responded to your email with additional inquiries - could you please address them at your earliest convenience?
I appreciate your cooperation and look forward to your reply.
Zdravo
Da li ću i ja biti obavešten?
Pozdrav
Hello
Will I also be informed?
Greetings
Hallo
Werde ich auch Informiert?
Grüße
Dragi Kubo i akvajurgort ,
Zbog jedinstvene prirode ovog pitanja, potrebno nam je dodatno vreme za sveobuhvatan pregled. Ulažemo sve napore da rešimo situaciju što je pre moguće i obezbedićemo ažuriranje što je pre moguće. Hvala vam na strpljenju.
Srdačan pozdrav,
ivildcasino predstavnik.
Dear Kubo and aquayurgort,
Due to the unique nature of this issue, we require additional time for a comprehensive review. We are making every effort to resolve the situation as quickly as possible and will provide an update at the earliest opportunity. Thank you for your patience.
Best regards,
iwildcasino representative.
Zdravo!
Da li je sada pronađeno rešenje?
Koliko je vremena potrebno?
Ostale reklamacije se rešavaju za manje od 2 meseca, ovde je prošlo 3 meseca?
Hello!
Has a solution been found now?
How much time does it take?
Other complaints are resolved in under 2 months, here it has been 3 months?
Hallo!
Wurde jetzt eine Lösung gefunden?
Wie viel Zeit benötigt es?
Andere Beschwerden werfen in unter 2 Monaten gelöst hier sind es schon 3 Monate?
Dragi iVild kazino ,
Još jedna nedelja je skoro prošla - da li biste mogli da nam date najnovije informacije o ovom slučaju? Da li je pregled završen i kakvi su rezultati?
Cenim vaš brz odgovor.
Dear iWild Casino,
Another week has nearly passed - could you please provide an update on this case? Has the review been completed, and what are the outcomes?
I appreciate your prompt response.
Zdravo
Čekam ovde 3 meseca!
Mislio si da je Kubo pogledao?
Zatražio sam isplate i igrao 16-17. oktobra, a 18. oktobra mi je oduzet novac.
Kako mogu da kupim besplatne okrete
Moj račun je imao pravi novac!!!!!!!!!!!!
Nadam se da sada imaju rešenje 😡
Hello
I've been waiting here for 3 months!
Thought Kubo looked at it?
I requested withdrawals and played on October 16-17, and on October 18 the money was deducted.
How can I buy free spins
My account had real money!!!!!!!!!!!
Hope they have a solution now 😡
Hallo
Ich warte hier seit 3 Monaten!
Dachte kubo hat sich es angesehen?
Ich habe am 16-17.10 Auszahlungen beantragt und gespielt und am 18.10 wird das Geld gekürzt.
Wie kann ich Freispiele kaufen
Auf meinem Account stand Echtgeld!!!!!!!!!!!
Hoffe sie haben jetzt eine Lösung 😡
Zdravo
Predstavnici Kuboa i iVildCasina!
Pogledao sam ponovo dnevnike igara i da su mi odmah odbili novac, osvojio bih 350 evra. Osvojio bih tačno toliko, pošto sam kupio besplatne okrete na Retro slatkišima za 163 € i osvojio mnogo!
I satima ili dan kasnije preko 40000€ u slatkoj Bonanzi
Hello
Kubo and iWildCasino representatives!
I looked at the game logs again, and if they had immediately deducted my money, I would have won €350. I would have won exactly that much, since I bought free spins on Retro Sweets for €163 and won a lot!
And hours or a day later over 40000€ at sweet Bonanza
Hallo
Kubo und iWildCasino Vertreter!
ich habe die Spiel Protokolle nochmal angesehen und hätten sie mir das Geld sofort abgezogen auf 350€. Hätte ich genau so viel gewonnen da ich um 163€ Freispiele bei Retro Sweets gekauft habe und viel gewonnen habe!
Und stunden oder einen Tag später über 40000€ bei sweet Bonanza
Zdravo predstavnici kuboa i iVildCasina
Novac je vraćen na moj račun, ali ne mogu da ga podignem. Nadam se da će se ovo rešiti 😊
Mogu li i ja da igram ili samo tada mogu da unovčim?
Hello kubo and iWildCasino representatives
The money is back in my account but I can't withdraw it. I hope this gets sorted out 😊
Can I also play or can I only cash out then?
Hallo kubo und iWildCasino Vertreter
Das Geld ist wieder auf meinem Account aber kann es nicht abheben ich hoffe das klärt sich noch 😊
Kann ich auch spielen oder nur auszahlen dann?
Dragi Kubo i akvajurgort ,
Zadovoljstvo nam je da potvrdimo prijem pozitivne odluke.
Iako se naša perspektiva po ovom pitanju može razlikovati, iz najvećeg poštovanja prema cenjenom Casino Guru timu i njihovoj neprocenjivoj stručnosti, doneli smo odluku da kreditiramo zadržana sredstva.
Iskreno cenimo strpljenje igrača i izražavamo najdublju zahvalnost Casino Guru timu za njihovu izuzetnu podršku i posvećenost u rešavanju ovog problema.
Srdačan pozdrav,
ivildcasino predstavnik.
Dear Kubo and aquayurgort,
We are pleased to acknowledge the receipt of a positive decision.
While our perspective on this matter may differ, out of the utmost respect for the esteemed Casino Guru team and their invaluable expertise, we have made the decision to credit the withheld funds.
We sincerely appreciate the patience of the player and extend our deepest gratitude to the Casino Guru team for their exceptional support and dedication in resolving this issue.
Best regards,
iwildcasino representative.
Zdravo
Ali ne mogu da se povučem, ili će to potrajati?
Pozdrav
Hello
But I can't withdraw, or will that take some time?
Greetings
Hallo
Ich kann aber nicht auszahlen oder dauert das noch?
Grüße
Može se zatvoriti
Can be closed
Kann geschlossen werden
Dragi akvaiurgort ,
Drago mi je da čujem da je vaš problem uspešno rešen. Označiću žalbu kao „ rešenu " u našem sistemu.
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Srdačan pozdrav,
Kubo
Dear aquayurgort,
I’m pleased to hear that your issue has been successfully resolved. I’ll go ahead and mark the complaint as "resolved" in our system.
Thank you for your cooperation! If you encounter any further issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re here to assist you!
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Best Regards,
Kubo
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
