U redu, evo situacije od početka:
1. Dobio sam 214 PLN za kazino novčiće i morao sam da se kladim 50 puta. Uspeo sam to da uradim i završio sa oko 2000 PLN.
2. Pojavila se poruka u kojoj je pisalo da je maksimalni iznos koji sam mogao da dobijem nakon klađenja bio k5, što mi je ostavilo 1070 PLN na mom računu. (Nije pomenulo da mogu samo da se povučem; čak je pisalo da sam završio klađenje i da je 1070 MOJE.)
3. Proverio sam profil svog naloga da vidim da li je ovaj novac u „stvarnom bilansu", i bio je. Posle kraćeg razmišljanja, odlučio sam da nastavim da igram jer, u principu, to nije bio zadovoljavajući iznos.
4. Od ovih 1070 PLN zaradio sam 5100 PLN, a onda sam odlučio da se povučem, pošto su već odbili 930 PLN. Dakle, napravio sam tri isplate od po 1700 PLN (ekvivalentno 3k400 evra).
5.Ujutro sam dobio mejl da je iznos koji mogu da podignem samo 1070 PLN, što je tolika glupost da ne znam ko je to smislio. Zašto se nije pojavila nijedna informacija nakon završetka klađenja da ne mogu dalje da igram?
Šta ako sam izgubio 1070 PLN? Da li bi kazino vratio moj novac? Naravno da ne.
Da li je ovo poštena praksa? Uzimajući u obzir da novac koji sam založio može biti samo izgubljen? Da li je pošteno da se ne pojavi informacija da mogu da podignem novac?
Iskrenost se ne može nazvati praksom da me ne obaveštavam da mogu samo da izgubim.
Takođe nije pošteno da reklama na „Guru kazinu" ukazuje da je sajt na poljskom, ali prevod njegovih propisa nije sasvim odgovarajući.
Prethodno sam pisao korisničkoj službi pitajući da li mogu da igram sa bonusom nakon klađenja, i dobio sam odgovor da, naravno, mogu. Ali nisam dobio nikakvu poruku da mogu samo da izgubim jer ako pobedim, oni će i dalje uzeti sredstva koja se nalaze u „pravom depozitu".
Šta ako sam kazino igrač koji vrši depozite samo preko kriptovaluta? Tada bih dobio 20 PLN za kazino novčiće, a za povlačenje bih imao 100 PLN, ali minimalno povlačenje putem kriptovalute je 250 PLN.
Želeo bih da povratim izgubljena sredstva, koja u ovom slučaju iznose 4030 PLN. Takođe želim da dodam da sam kontaktirao kazino, ali su potpuno ignorisali moj problem. Kontaktirao sam službu za korisnike, koju takođe nije briga. Ja sam mušterija iz Poljske sa lošim engleskim.
Na priloženom snimku ekrana možete videti da su sredstva bila u pravom depozitu.
Okay, so here's the situation from the beginning:
1.I received 214 PLN for casino coins and I had to wager it 50 times. I managed to do that and finished with around 2000 PLN.
2.A message popped up saying that the maximum amount I could receive after wagering was x5, which left me with 1070 PLN in my account. (It didn't mention that I could only withdraw; it even stated that I had completed the wagering and the 1070 was MINE.)
3.I checked my account profile to see if this money was in the "real balance," and it was. After a short thought, I decided to keep playing because, in principle, it wasn't a satisfying amount.
4.From this 1070 PLN, I made 5100 PLN, and then I decided to withdraw, as they had already deducted 930 PLN. So, I made three withdrawals of 1700 PLN each (equivalent to 3x400 euros).
5.In the morning, I received an email stating that the amount I could withdraw was only 1070 PLN, which is such nonsense that I don't know who came up with it. Why didn't any information pop up after completing the wagering that I couldn't play further?
What if I lost the 1070 PLN? Would the casino refund my money? Of course not.
Is this a fair practice? Considering that the money I wagered can only be lost? Is it fair that there is no information popping up stating that I can withdraw the money?
Honesty cannot be called the practice of not notifying me that I can only lose.
It's also not honest that the advertisement on "Guru Casino" indicates that the site is in Polish, but the translation of its regulations is not entirely appropriate.
I previously wrote to customer service asking if I could play with the bonus after wagering, and I got a reply that, of course, I could. But I didn't receive any message stating that I could only lose because if I win, they will still take the funds that are in the "real deposit."
What if I am a casino player who only deposits through cryptocurrencies? Then I would receive 20 PLN for casino coins, and for withdrawal, I would have 100 PLN, but the minimum withdrawal by cryptocurrency is 250 PLN.
I would like to recover the lost funds, which in this case amount to 4030 PLN. I also want to add that I contacted the casino, but they completely ignored my issue. I contacted the customer service department, which also doesn't care. I am a customer from Poland with poor English.
On the screenshot attached, you can see that the funds were in the real deposit.
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