Zdravo, imam ograničene informacije
ali 24. novembra u 04.55 sam svirao big bass bonanza megavais na 80p biftek i dobio sam bonus na pola puta sam pokrenuo k2 10 spinova sajt me je odjavio
ovo je bilo zbog igranja u ranim satima i sigurnijeg bloka za kockanje (mrzim ovu funkciju) sajt ograničava kockanje tokom noći
24. popodne 13.20-13.30 ponovo sam se ulogovao na nalog i otvorio igru
na ekranu je navedeno da je bonus završen da ste osvojili 185,11 funti, već mi je bonus isplaćen
bilans je bio 5,75 kada sam se prijavio, okrenuo sam igru jednom da osvežim balans, međutim dobici nikada nisu prešli na moj bilans
Kontaktirao sam džekpot u Velikoj Britaniji i oni su to educirali tamošnjem tehničkom timu istog dana
Još uvek nisam čuo ništa od njih, nema odgovora na mejlove i ćaskanja uživo danas 28/11 je izjavio da su ponovo poslali e-poštu
Razumem da se pojavljuju problemi, ali ovo nije prihvatljivo, potrebno je nekoliko minuta da proverim sesije koje bih video zapise igre na esistemu i kod provajdera igara i da se ručno pripiše dobitak
takođe tamo uslovi govore da će odmah kreditirati dobitke, odeljak 13
oni krše ovo. Samo želim da moj dobitak bude knjižen na moj račun
to je uništilo moje iskustvo i igru
Hi I have limited information
but on the 24th November at 04.55 time I was playing big bass bonanza megaways on 80p steak and I got the bonus half way through I triggered x2 10 spins the site logged me out
this was due to playing in the early hours and a safer gambling block (I hate this feature ) the site restricts gambling through night
on 24 th in the afternoon 13.20-13.30 I logged back into the account and opened the game
it stated on screen bonus complete you won £185.11 it had already pleated the bonus out for me
the balance was 5.75 when logged in I spun the game once to refresh the balance however the winnings never went on too my balance
I contacted jackpot uk and they educated it to there tech team the same day
I still have no heard anything from them no repsonse to emails and live chat today 28/11 stated that they have emailed again
i understand issues occur but this is not acceptable it takes minutes to check the session I’d game logs on ther esystem and with the game provider and to manually credit the winnings
also there terms state they will credit winnings immediately section 13
they are in breach of this I just want my winnings credited to my account
it’s ruined my experience and game play
Automatski prevedeno: