Zdravo Mrsciulacu,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Jackpot Mobile Casino-om. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Koga tačno i iz kojeg brenda ste tačno isključili? Da li su vas blokirali tokom verifikacije? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da ako ste ranije bili isključeni i oni imaju evidenciju o tome, oni mogu samo da vam vrate depozit i da konfiskuju bilo koji drugi akumulirani saldo.
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Mrsciulacu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Mobile Casino. Please allow me to ask you a few more question before we would move forward.
When exactly and from which brand did you exclude exactly? Did they block you during the verification? When was the last time you spoke to the casino and what was it about?
Please note that if you've been excluded in the past and they have a record of that, they can only refund your deposit and confiscate any other balance accumulated.
Looking forward to your answer.
Regards,
Nick
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