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Dear dannantiques,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please clarify in which casino you tried to activate this bonus and where you found it? I haven't found such a bonus code available to activate at this casino.

Looking forward to hearing from you.

Best regards,

Kristina

Dear dannantiques,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.