Dragi helbo87,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa JackTop kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li potvrditi da li ste prošli punu KIC verifikaciju?
Da li ste ranije izvršili uspešna povlačenja?
Možete li ljubazno da navedete koje vrste igara ste igrali? Da li su to bili slotovi, kazino igre uživo ili sportsko klađenje?
Da li ste dobili neko obaveštenje da li je vaš nalog privremeno ili trajno blokiran?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam radosnu, uspešnu i zdravu novu 2024. godinu, a mi ćemo vam se javiti u najkraćem mogućem roku.
Dear helbo87,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with JackTop Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals before?
Could you kindly specify what types of games did you play? Was it slots, live casino games, or sports betting?
Have you received any notification if your account was blocked temporarily or permanently?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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