Zdravo, pišem da bih vam skrenuo pažnju na izuzetno frustrirajuće iskustvo koje sam imao sa Jacktop kazinom, za koje verujem da uključuje nepoštene prakse osmišljene da spreče igrače da povuku svoje dobitke. Moje iskušenje je počelo 14. jula 2024, kada sam zatražio njihov bonus dobrodošlice i počeo da igram na sajtu. Uspešno sam opkladio svoj dobitak i nastavio da zahtevam povlačenje putem istog načina plaćanja koji sam koristio za svoj depozit.
Nakon što sam podneo zahtev za povlačenje, pratio sam njihov proces verifikacije tako što sam obezbedio svu potrebnu dokumentaciju, uključujući moju ličnu kartu, račun za komunalne usluge, bankovne izvode, MiFiniti snimke ekrana, pa čak i selfi sa mojim ličnim dokumentom. Uprkos potvrdi da je moj nalog verifikovan, Jacktop Casino je otkazao moje povlačenje i uklonio način plaćanja koji sam koristio, ostavljajući samo Jeton kao opciju, koju u tom trenutku nisam imao.
Da bih se pridržavao, napravio sam Jeton novčanik posebno za povlačenje i verifikovao ga. Međutim, Jacktop Casino je više puta tražio dodatnu verifikaciju u vidu selfija sa rukom pisanim beleškama (dostavio sam sedam od njih). Zatim su zatražili dodatne selfije držeći moju ličnu kartu i pokazujući moju stranicu profila kazina na ekranu mog laptopa. Poslao sam četiri takve slike. Nakon ovoga, ponovo sam obavešten da je moj nalog verifikovan i da će se povlačenje nastaviti.
Uprkos ovim uveravanjima, ceo proces se odužio više od dva meseca. Često sam kontaktirao njihov tim za podršku, ali rešenje nije postignuto. Pre dva dana, nakon još jednog zahteva za povlačenje, moj nalog je blokiran. Kada sam kontaktirao Jacktop Casino, rečeno mi je da sada moram da prođem proces video verifikacije da bih pristupio svojim sredstvima.
Osećam se potpuno bespomoćno i frustrirano. Više puta mi je rečeno da je moj nalog verifikovan, samo da bi kazino nastavio da zahteva nametljivije korake verifikacije. Iskreno sam zabrinut za bezbednost svojih ličnih podataka nakon što sam podelio toliko osetljivih dokumenata i fotografija, i više ne verujem ovom sajtu.
Verujem da je ovo nameran pokušaj da me spreči da pristupim svojim zakonitim dobicima, i želim da upozorim druge igrače da budu svesni ovih obmanjujućih praksi. Ljubazno tražim vašu pomoć u rešavanju ovog pitanja i pozivanju Jacktop Casino na odgovornost za svoje postupke.
Hvala vam na izdvojenom vremenu i podršci.
Hello, I am writing to bring to your attention an extremely frustrating experience I have had with Jacktop Casino, which I believe involves unfair practices designed to prevent players from withdrawing their winnings. My ordeal began on 14th July 2024, when I claimed their welcome bonus and began playing on the site. I successfully wagered my winnings and proceeded to request a withdrawal via the same payment method I used for my deposit.
After submitting the withdrawal request, I followed their verification process by providing all the required documentation, including my ID, utility bill, bank statements, MiFinity screenshots, and even a selfie with my ID. Despite confirming that my account was verified, Jacktop Casino canceled my withdrawal and removed the payment method I had used, leaving only Jeton as an option, which I did not have at the time.
To comply, I created a Jeton wallet specifically for the withdrawal and verified it. However, Jacktop Casino repeatedly asked for additional verification in the form of selfies with handwritten notes (I submitted seven of these). They then requested further selfies holding my ID and showing my casino profile page on my laptop screen. I complied by sending four such images. After this, I was informed again that my account was verified, and the withdrawal would proceed.
Despite these assurances, the entire process has dragged on for over two months. I have contacted their support team frequently, but no resolution has been reached. Two days ago, after making another withdrawal request, my account was blocked. Upon contacting Jacktop Casino, I was told that I now need to undergo a video verification process to access my funds.
I feel completely helpless and frustrated. I have been told multiple times that my account is verified, only for the casino to continue demanding more intrusive verification steps. I am genuinely concerned about the security of my personal information after sharing so many sensitive documents and photos, and I no longer trust this site.
I believe this is a deliberate attempt to prevent me from accessing my rightful winnings, and I want to warn other players to be aware of these deceptive practices. I kindly request your assistance in resolving this matter and holding Jacktop Casino accountable for their actions.
Thank you for your time and support.
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