JackTop Casino - Povlačenje igrača je odloženo zbog verifikacije.

Hello

I won some money on jacktop they keep asking me for different picture holding my id its really weird it just seems like they not wanted to pay at all

I hope you can help everything making everything clear.

Dear cc00m122, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have any of your documents been approved in the KYC process?

Have you provided all the required documents as soon as possible and in the correct format? 

Could you please specify what the problem with your selfie seems to be?

When uploading photographs for verification, please make sure that:

• The photo is clear and of high quality.
• The document's information is clearly visible.
• Your face is fully visible and not covered by the document.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika