Zdravo, kaujaslauks999 ,
Žao mi je što čujem za vaše neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Međutim, u međuvremenu, dok čekamo odgovor kazina, molimo vas da odgovorite na sledeća pitanja:
Da li ste sigurni da ste podneli žalbu sa ispravnim kazino nalogom i da je isti broj telefona (naveden na slici iznad) korišćen na ovom nalogu? Da li ste u prošlosti bili samoisključeni iz kazina?
Nažalost, na datom snimku ekrana nema informacija o vlasniku, a iako se čini da je izjava generisana juna 2023. godine, nema informacija o tačnom datumu uplate - samo dan i mesec. Stoga, možete li da kontaktirate svog dobavljača načina plaćanja, da ga pitate za ovu konkretnu uplatu u kazinu navodeći tačan datum i godinu, da li je zaista uspešno obrađena i zadužena sa vašeg naloga, i da nam dostavite komunikaciju koja uključuje ishod njihove istrage?
Sada bih takođe želeo da pozovem predstavnika Jammi Monkei kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi Jammi Monkei Casino timu ,
Možete li pogledati problem igrača i dati nam objašnjenje i detalje?
Podatke je moguće podeliti direktno ovde, uz vaš odgovor, ili, ako vam više odgovara, slanjem na moju mejl adresu ( branislav.b@casino.guru ).
Hvala vam unapred na pružanju informacija.
Hello, kaujaslauks999,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. However, in the meantime, while we will wait for the casino's response, please, answers the following questions:
Are you sure you submitted the complaint with the correct casino account and that the same phone number (stated in the screenshot above) was used in this account? Have you been self-excluded from the casino in the past?
Unfortunately, in the provided screenshot, there is no information about the owner, and although the statement seems to be generated on June 2023, there is no information about the exact date of the payment - only the day and month. Therefore, can you please contact your payment method provider, ask them about this particular payment made to the casino stating the exact date and year, whether it was really successfully processed and debited from your account, and provide us with the communication that includes the outcome of their investigation?
Now I would like to also invite Jammy Monkey Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Jammy Monkey Casino team,
Could you please look at the player's issue and provide us with an explanation and details?
It is possible to share the data directly here, with your reply, or, if it suits you better, by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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