JazzSports Casino - Isplata igraču je odložena.

I have been playing with this casino since 2022 and have recently encountered problems with my withdraws. I have had some successful withdraws and i was able to withdraw $1kusd weekly from the sportsbook, as of recently they are only letting me withdraw $1kusd every 3weeks-1month of time and they told me that mine is deliberately being processed much slower than others because they dont like my action and deem me to not being using the sportsbook recreationally (which I am) . Either way I dont see why this matters to them. I am just asking for them to go back to the standard withdraw protocol which is $1k usd per week and stop delaying my account's withdraws deliberately. They literally told me "jazzspots is mainly focused on paying our recreational players"

They also said "Our management team is working on processing hte requests from our recreational players payouts mainly. After that, they will check the queue related to non-recreational players. "

The proof of this has been sent in screenshots.

I have also requested a transcript of the livechat and they told me they would send it to my email and they never did.

Dear yourboyraj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have requested a payout a month ago and still has not been received, can you please read my complaint again as I think you are missing many components of my complaint . I have been fully kyc verified already.

Dear yourboyraj,

Can you please forward a screenshot of your withdrawal tab with the visible previous and pending withdrawals either here or to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Thank you yourboyraj for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear yourboyraj, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear JazzSports Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when yourboyraj can expect it to be processed from your side. Additionally, can you please explain what customer support exactly means when calling yourboyraj a non-recreational player and how it justifies a monthly withdrawal delay?

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yourboyraj, unfortunately, there has been no reply from the casino representative so far. We will try to contact the casino in another way, therefore, I will extend the timer for seven days. Thank you for being patient.

I have just tried to login to my account and I am unable to login as it seems they have closed my account.

They mentioned they will not permit me to make any more withdraws and it seems they are stealing 6,473 USD from me.

Dear yourboyraj, have you contacted them via email to find out more about the closure of your account as advised by live chat agent?

Yes, I have sent an email which has not been responded to

Dear yourboyraj, we have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia