The player from Ireland had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The issue was resolved after the player successfully verified her account and the withdrawal request was processed. The player confirmed that the money had reached her bank. The complaint was marked as 'resolved' by the Complaints Team, who appreciated her cooperation throughout the process.
Igrač iz Irske je na povlačenje čekao manje od dve nedelje. Nažalost, njena isplata još nije primljena. Problem je rešen nakon što je igračica uspešno verifikovala svoj nalog i zahtev za povlačenje je obrađen. Igračica je potvrdila da je novac stigao u njenu banku. Žalbu je tim za žalbe označio kao „rešenu“, koji je cenio njenu saradnju tokom celog procesa.
Podnio je zahtjev za povlačenje 7. februara 2025., otpremio sve dokumente prema zahtjevu. Veb lokacija mi govori da je moj nalog verifikovan, ali stalno dobijam e-poruke od KIC-a u kojima tražim iste dokumente, snimke ekrana mog bankovnog računa i trenutni bankovni izvod. Poslao sam im ove dokumente 4 puta.
Made a withdrawal request on 7th Feb, 2025, uploaded all the docs as requested. The website is telling me my account is verified but I keep receiving emails from KYC asking for the same docs, screenshots of my bank account and a current bank statement. I have sent these docs 4 times to them now.
Dear banjolilly,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Zdravo, kazino se zove Jetbet.co, a ne Jetbet 365... Upravo sam dobio još jedan e-mail od njih u kojem tražim iste dokumente koje sam im već poslao 4 puta. Hvala
Hello the Casino is Called Jetbet.co and not Jetbet 365.... I have just received another email from them asking for the same documents that I have already sent them 4 times. Thanks
Dear banjolilly,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Zdravo, konačno sam uspeo da verifikujem svoj nalog 21. februara, ali još uvek čekam da se obradi moje povlačenje.
Hello, I finally was able to get my account verified on the 21st Feb but am still waiting for my withdrawal to be processed.
Dragi banjolilli,
Drago mi je da čujem da je vaš nalog sada verifikovan.
Obavestite nas kada povlačenje stigne ili u slučaju da bi to potrajalo duže od 14 dana.
Radujemo se Vašem odgovoru.
pozdrav,
Nick
Dear banjolilly,
Glad to hear that your account is now verified.
Please let us know once the withdrawal arrives or in case it would take longer than 14 days.
Looking forward to hearing from you.
Regards,
Nick
Moj zahtev za povlačenje je sada obrađen i novac je stigao u moju banku. Hvala vam na podršci.
My withdrawal request has now been processed and the money has reached my Bank. Thank you for your support.
Dragi banjolilli,
Drago nam je da čujemo da je vaš problem rešen. Označićemo žalbu kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskren pregled, zajedno sa svim predlozima za poboljšanje, bio bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju radi pomoći u vezi sa problemima vezanim za onlajn kazino.
${revievUsTrustpilot}
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Nick Bacon
Casino.Guru
Dear banjolilly,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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