The player from Australia claimed that his account had been verified four weeks prior and that he had received confirmation for his withdrawal of $17,000 AUD. However, his third withdrawal was canceled due to additional document requests. After providing the necessary information and completing the KYC questionnaire, he waited over two weeks without a response, feeling that the process was unreasonable. The issue was resolved as the player reported that his KYC had been completed, and he received his third installment payment shortly after lodging the complaint. The player stopped responding, therefore, the complaint was closed.
Igrač iz Australije je tvrdio da je njegov račun verifikovan četiri nedelje ranije i da je dobio potvrdu za povlačenje 17.000 AUD. Međutim, njegovo treće povlačenje je otkazano zbog dodatnih zahteva za dokumente. Nakon što je dao potrebne informacije i popunio KIC upitnik, čekao je više od dve nedelje bez odgovora, smatrajući da je proces nerazuman. Problem je rešen pošto je igrač prijavio da je njegov KIC završen i dobio je treću ratu ubrzo nakon podnošenja žalbe. Igrač je prestao da odgovara, pa je žalba zatvorena.
Automatski prevedeno:
