Kazino Guru Žalba
Kazino/veb-sajt: Jettbet
žalba:
Nedavno sam deponovao $40 AUD na Jettbet nakon što sam primio ponudu putem e-pošte koja promoviše 100% bonus na podudaranje do $750 i 40 besplatnih okretaja. Promotivni imejl nije sadržao jasne uslove i odredbe, a uslovi koji su bili prisutni bili su sakriveni iza male žute ikone na dnu e-pošte – nešto što je lako prevideti i nije standardna praksa za transparentnost.
Nakon što sam ispunio uslov za klađenje od 30k za 100% bonus na utakmicu, moj bilans je bio preko 500 USD. Zatim sam završio klađenje od 40k na dobitke besplatnih okretaja i dostigao balans od preko 1300 dolara. Po završetku oba uslova za opkladu, moj bilans je iznenada smanjen na 45 dolara.
Kada sam kontaktirao podršku, rečeno mi je da dobici besplatnih okretaja imaju ograničenje od 45 dolara. Međutim, ova granica nikada nije bila jasno naznačena unapred. Štaviše, nije bilo objašnjenja zašto su dobici od bonusa na meč (koji sam završio prvi i nezavisno od besplatnih okretaja) poništeni.
Tek nakon što sam kopao po nejasnim sitnim slovima, naučio sam:
Dobici besplatnih okretaja su ograničeni na $30–$45 u zavisnosti od valute.
Svi bonus dobici su ograničeni na 5 puta veći od odobrenog bonusa — ovo kritično pravilo nije saopšteno tokom igre ili u promotivnoj e-poruci.
Minimalni depozit za traženje ponude bio je 30 AUD, što je sumnjivo jednako ograničenju za povlačenje besplatnih okretaja – što veće depozite čini besmislenim, uprkos tome što su dozvoljeni i podsticani.
Ova struktura je obmanjujuća i dizajnirana da stavi igrače u nepovoljniji položaj. Sajt nije dao raščlanjivanje odbitaka sa bilansa i izbegavao je odgovornost kroz nejasne odgovore ili ćutanje. Čak je i njihov razgovor uživo odbio da pomogne.
tražim:
Potpuna analiza sredstava uklonjenih sa mog računa.
Objašnjenje zašto dobici bonusa na meč nisu uvaženi.
Odgovornost za nedostatak transparentnosti u njihovoj promociji bonusa.
Ako ne bude rešeno, podeliću ovo iskustvo na platformama za javnu reviziju i podneću formalne žalbe nadzornim organima potrošača.
Hvala.
Casino Guru Complaint
Casino/Website: Jettbet
Complaint:
I recently deposited $40 AUD to Jettbet after receiving an email offer promoting a 100% match bonus up to $750 and 40 free spins. The promotional email contained no clear Terms & Conditions, and what terms were present were hidden behind a tiny yellow icon at the bottom of the email—something that is easy to overlook and not standard practice for transparency.
After completing the 30x wagering requirement for the 100% match bonus, my balance was over $500. I then completed the 40x wagering on the free spins winnings and reached a balance of over $1300. Upon finishing both wager requirements, my balance was suddenly reduced to $45.
When I contacted support, I was told the free spins winnings had a $45 withdrawal cap. However, this cap was never clearly stated upfront. Furthermore, there has been no explanation for why the winnings from the match bonus (which I completed first and independently of the free spins) were voided.
Only after digging through obscure fine print did I learn:
Free spins winnings are capped at $30–$45 depending on currency.
All bonus winnings are capped at 5x the bonus granted—this critical rule was not communicated during gameplay or in the promotional email.
The minimum deposit to claim the offer was $30 AUD, which is suspiciously equal to the free spins withdrawal cap—making larger deposits pointless, despite being allowed and encouraged.
This structure is misleading and designed to disadvantage players. The site gave no breakdown of the balance deductions and avoided responsibility via vague replies or silence. Even their live chat refused to help.
I am requesting:
A full breakdown of the funds removed from my account.
An explanation for why the match bonus winnings were not honored.
Accountability for the lack of transparency in their bonus promotion.
If not resolved, I will be sharing this experience on public review platforms and filing formal complaints with consumer watchdogs.
Thank you.
Automatski prevedeno:
