zdravo svima,
Želeo sam da podelim svoje iskustvo sa Jett Bet-om, koje je bilo ne samo neverovatno frustrirajuće već i finansijski štetno. Nadam se da ću podići svest o njihovom neuspehu u sprovođenju odgovornih mera kockanja i da ću tražiti savet kako da nastavim dalje sa mojim slučajem.
Za kontekst, ja sam registrovani korisnik na Gamstop-u zbog svoje zavisnosti od kockanja, što mi je izazvalo značajne probleme u prošlosti. Nažalost, Jett Bet nije deo Gamstop šeme, tako da sam uspeo da se prijavim i igram tamo uprkos svojoj zavisnosti. Iako ovo nije primarno pitanje, verujem da ono što se sledeće dogodilo pokazuje potpuni nedostatak posvećenosti bezbednim praksama kockanja sa njihove strane.
Tokom veoma kratkog perioda, napravio sam depozite u vrednosti od preko 500 evra, sve u koracima od 20 evra. Ovi depoziti su se desili uzastopno, u roku od nekoliko sati, što je trebalo da izazove neke ozbiljne crvene zastavice. Uprkos tome, nije bilo provera, perioda hlađenja, ograničenja depozita i upozorenja o odgovornom kockanju – ništa. Od mene nije tražena provera ili bilo šta što bi sugerisalo da su primetili moje kompulzivno ponašanje.
Shvativši da padam u destruktivni obrazac, došao sam do njihovog ćaskanja uživo, bukvalno moleći ih da blokiraju moj nalog. Objasnio sam da imam problem sa kockanjem i da mi treba da intervenišu jer nisam mogao da se zaustavim. Na moju nevericu, odgovor agenta za ćaskanje uživo nije bio od pomoći. Umesto da odmah preduzmu akciju ili ponude bilo kakvu stvarnu podršku, jednostavno su me uputili da pošaljem e-poštu timu za podršku kompanije i odbili da direktno zatvore ili blokiraju moj nalog. Da stvar bude još gora, imejl koji su mi dali bio je pogrešan, što je samo povećalo moju frustraciju i uznemirenost.
Ni u jednom trenutku nisu izgledali zabrinuti za moje dobro ili odgovorne kockarske obaveze. Nepotrebno su otežali nekome u mojoj poziciji da prestane da se kocka, kada je iz moje istorije depozita i činjenice da sam eksplicitno tražio pomoć jasno da mi je potrebna hitna intervencija. Činjenica da su mi dozvolili da nastavim da polažem tako veliki iznos za tako kratko vreme bez ikakvih mera zaštite, čak i nakon što sam pokrenuo to pitanje, pokazuje njihov ozbiljan neuspeh.
Finansijske posledice za mene su bile teške i sada se nosim sa posledicama ovoga. S obzirom na njihovo potpuno zanemarivanje standarda odgovornog kockanja i nepostupanje kada sam jasno rekao da imam problem sa kockanjem, verujem da imam pravo na povraćaj novca koji sam izgubio. Nisu uspeli da me zaštite kao ranjivog igrača, a njihov nedostatak zaštite je neprihvatljiv.
Zaista bih cenio svaki savet o tome kako da nastavim sa ovim i koje korake mogu da preduzmem kako bih Jett Bet pozvao na odgovornost. Da li je još neko iskusio slične probleme sa njima ili nekim drugim kockarnicama koje nisu na Gamstop-u? Ako neko zna kako da dobijem povraćaj novca u ovakvim slučajevima, voleo bih da se javite.
Hvala što ste odvojili vreme da ovo pročitate i nadam se da će pomoći drugima u sličnim situacijama da izbegnu ono kroz šta sam ja prošao.
Hi everyone,
I wanted to share my experience with Jett Bet, which has not only been incredibly frustrating but also financially damaging. I’m hoping to raise awareness about their failure in implementing responsible gambling measures and to seek advice on how to move forward with my case.
For context, I’m a registered user on Gamstop due to my gambling addiction, which has caused me significant issues in the past. Unfortunately, Jett Bet is not part of the Gamstop scheme, so I was able to sign up and play there despite my addiction. While this isn't the primary issue, I believe what happened next shows a complete lack of commitment to safe gambling practices on their part.
Over the course of a very short period, I ended up making over €500 worth of deposits, all in €20 increments. These deposits happened back-to-back, within hours, which should have raised some serious red flags. Despite this, there were no checks, no cooling-off periods, no deposit limits enforced, and no warnings about responsible gambling—nothing. I wasn’t asked for verification or anything that would suggest they noticed my compulsive behavior.
Realizing I was falling into a destructive pattern, I reached out to their live chat, literally pleading for them to block my account. I explained that I have a gambling problem and that I needed them to intervene because I couldn't stop myself. To my disbelief, the response from the live chat agent was completely unhelpful. Instead of taking immediate action or offering any real support, they simply directed me to email the company’s support team and refused to close or block my account directly. To make matters worse, the email they provided was wrong, which only added to my frustration and distress.
At no point did they seem concerned about my well-being or responsible gambling obligations. They made it unnecessarily difficult for someone in my position to stop gambling, when it’s clear from my deposit history and the fact that I explicitly asked for help that I needed urgent intervention. The fact that they allowed me to continue depositing such a large amount in such a short time without any safeguards, even after I raised the issue, shows a serious failure on their part.
The financial consequences for me have been severe, and I’m now dealing with the fallout of this. Given their complete disregard for responsible gambling standards and failure to act when I clearly expressed I had a gambling problem, I believe I am entitled to a refund for the money I lost. They failed to protect me as a vulnerable player, and their lack of safeguards is unacceptable.
I would really appreciate any advice on how to proceed with this and what steps I can take to hold Jett Bet accountable. Has anyone else experienced similar issues with them or any other casinos that aren’t on Gamstop? If anyone knows how to get a refund in cases like this, I’d love to hear from you.
Thanks for taking the time to read this, and I hope it helps others in similar situations avoid what I went through.
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