Pridružio sam se ovom sajtu pre nekoliko meseci pošto je bio non-stop, nakon što sam izgubio mnogo novca odlučio sam da zatvorim nalog, pa sam otišao na ćaskanje i zatražio da trajno zatvorim nalog bez mogućnosti da ga ikada ponovo otvorim, samoisključim.
Nekoliko dana/nedelja kasnije pokušao sam ponovo da se prijavim, nalog je zatvoren. Zato sam otišao na ćaskanje da mi je rečeno da se ne može otvoriti jer sam tražio da ga trajno zatvorim, što je tačno kao što sam ovo uputio, takođe ovo štiti igrače koji moraju da koriste sajtove bez gamstopa.
Pa sam mislio da pošaljem mejl svom vip menadžeru, nisko i gle, odmah ga je ponovo otvorio, isto se desilo najmanje 4/5 puta, mislim da sam izgubio oko 14k. Prošlog vikenda sam odveden u bolnicu sa nepravilnim otkucajima srca, sve do stresa. Moja partnerka je na kraju saznala za kockanje i preuzela je na sebe da pošalje e-poštu kazinu, takođe mnogo e-pošte i baci.
Niko mi ne odgovara da znam, jer sam pitao za zaštitu igrača. Da, znam da sam potrošio novac, ali sam u raznim prilikama tražio da trajno zatvorim ovaj račun, bez mogućnosti ponovnog otvaranja. Da su ispoštovali moj zahtev, ne bih sada bio u ovoj situaciji.
sigurno imaju odgovornost prema igračima, kada igrač zatraži trajno zatvaranje, to treba poštovati, a ne slati euro vip menadžera i to je otvoreno za nekoliko minuta.
Kazino mora da zna da se igrači pridružuju ovim sajtovima koji nisu gamstop jer su se sami isključili iz drugih.
I joined this site a few months ago as it was non gamstop, after losing a lot of money i decided to close the account, so I went onto chat and asked to close the account permanently with no option to ever reopen it, self exclude.
A few days/week later I tried to sign in again, account closed . So went on chat to get told it can't be opened as I requested to close it permanently, which is correct as I instructed this, also this is protecting the players who have to use non gamstop sites.
So I thought I send an email to my vip manager, low and behold he reopened it straight away, the same happened at least 4/5 times, I think I lost around 14k. I got took into hospital last weekend with irregular heartbeat, down to stress. My partner eventually found out about the gambling and took it upon herself to email the casino, a lot of email too and throw.
Nobody is answering me know, as I asked about protecting players. Yes I know I spent the money but I asked on various occasions to close this account permanently, no option to reopen. If they had honoured my request I wouldn't be in this situation right now.
surely they have a responsibility to there players, when a player requests permanent closure this should be honoured, not send an euro vip manager and it's open within minutes.
The casino has to know that there players join these non gamstop sites as they have self excluded from others.
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