Dragi petemichael1401,
Hvala vam što ste nam skrenuli pažnju na svoju zabrinutost. Iskreno se izvinjavam zbog problema na koje ste naišli. Važno je napomenuti da je UKGC licenca posebno potrebna za kazina koji ciljaju na tržište Velike Britanije. Ako kazino aktivno ne pruža usluge britanskom tržištu nudeći GBP valutu, bonuse specifične za UK, itd., oni i dalje mogu prihvatiti igrače iz UK, ali ih neće zaštititi UKGC.
Da bismo ilustrovali naše stanovište, razmotrimo ovu analogiju:
U Velikoj Britaniji ljudi voze levom stranom puta jer je to zakon. U mojoj zemlji ljudi voze desnom stranom. Međutim, mi ne gradimo posebne puteve za građane Ujedinjenog Kraljevstva samo zato što njihovi zakoni nalažu vožnju levom stranom.
Isti princip važi i za licencu UKGC. Ako poslujete na tržištu UK, morate se pridržavati zakona UK. Suprotno tome, ako odlučite da dobrovoljno igrate u kazinu sa licencom Curacao-a, podležete zakonima Curacao-a.
Nažalost, u ovoj situaciji nismo u mogućnosti da vam pomognemo, a povraćaj sredstava za vaše depozite nije primenjiv. Preporučujem da ubuduće sprovedete temeljno istraživanje i igrate samo u kockarnicama licenciranim od strane UKGC-a.
Ovde možete istražiti našu listu preporučenih kazina za igrače iz UK. Kada izaberete jedan, obavezno koristite sve relevantne filtere.
Da sumiramo, želeo bih da vas obavestim da prihvatamo situaciju kada kazino dozvoljava igračima iz ograničenih zemalja da otvore nalog sve dok to ne iskoriste kao priliku da kasnije ponište legitimne dobitke igrača. Jednostavno rečeno – ako kazino dozvoljava igračima iz ograničenih zemalja da deponuju i igraju, trebalo bi da isplate i svoje dobitke.
Stoga, želim da istaknem, da dalje istražujemo i pomažemo samo onim igračima kojima su sredstva (ili dobici) oduzeta zbog toga što su iz ograničene zemlje.
Imajte na umu da mi nismo agencija sa ovlašćenjem da diktira politiku refundiranja kazinom koji rade bez odgovarajuće licence u zemljama prebivališta igrača.
Voleo bih da mogu da ponudim više pomoći po ovom pitanju.
Srdačan pozdrav,
Petronela
Dear petemichael1401,
Thank you for bringing your concerns to our attention. I sincerely apologize for the issues you've encountered. It's important to note that a UKGC license is specifically required for casinos targeting the UK market. If a casino doesn't actively cater to the UK market by offering GBP currency, UK-specific bonuses, etc., they can still accept UK players, but they won't be protected by the UKGC.
To illustrate our standpoint, consider this analogy:
In the UK, people drive on the left side of the road because it's the law. In my country, people drive on the right side. However, we don't build special roads for UK citizens just because their laws dictate left-side driving.
The same principle applies to the UKGC license. If you operate in the UK market, you must adhere to UK law. Conversely, if you choose to play in a Curaçao-licensed casino voluntarily, you're subject to Curaçao laws.
Regrettably, in this situation, we're unable to assist, and a refund for your deposits is not applicable. I recommend conducting thorough research in the future and playing only in casinos licensed by the UKGC.
You can explore our list of recommended casinos for UK players here. When selecting one, be sure to use all relevant filters.
To sum it up, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
Please understand that we are not an agency with the authority to dictate refund policies to casinos operating without the appropriate license in players' countries of residence.
I wish I could offer more assistance in this matter.
Best regards,
Petronela
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