Dragi Branislave,
Kao što je prethodno rečeno, moja banka je zatražila kopiju dokaza o uplati od pošiljaoca pre nego što može da oslobodi fond od 1000 funti. Drugim rečima, moja banka je već primila uplatu koju je izvršio kazino, ali neće izvršiti uplatu na moj račun dok ne dobiju dokaz o uplati od kazina. Molim vas, može li mi kazino samo poslati dokaz o uplati bez ikakvog odlaganja? Već sam poslao kazinu svoju najnoviju izjavu kao što je traženo pre nekoliko dana.
Neverovatno je da sam takođe primio e-poštu od kazina sa zahtevom za dugačku listu dokumenata, uključujući sve bankovne akreditive, brzi kod, iban, ličnu kartu, pasoš koji su već verifikovani i dostavljeni mnogo puta na početku ove žalbe , pre nego što mi pošalju dokaz o uplati!
Zašto kazino uopšte treba da vidi moju izjavu da bi verovao da nisam dobio sredstva? Da sam dobio fond, ovaj slučaj žalbe bi do sada bio završen i zatvoren. I kazino se podseća da apsolutno nema potrebe da prosleđuje bilo koje drugo pitanje bilo kom odeljenju za bilo kakvu nerelevantnu istragu, jer jedino pitanje koje sada imam je da se kazino još uvek igra glupo i odbija da mi samo pošalje dokaz o uplati bez bilo kakve dalje komplikacije kao što je to kako su mi poslali prethodni dokaz o uplati poslat na pogrešan iban pre 2 meseca!
Takođe, predstavnik moje službe za korisnike banke je zatražio dokaz o uplati od pošiljaoca/kazina tokom moje telefonske komunikacije sa njima, tako da ne mogu da pružim dokaz o tome u pisanoj formi.
Za sve čitaoce ove teme, ovo je tipičan primer koliko daleko i smešno je kazino spreman da ide i igra gluposti samo da bi odložio plaćanje.
Zato vas molimo da imate realna očekivanja ako se oslanjate na sredstva za bilo koje važne stvari u vašem životu!
Dear Branislav,
As advised previously, my bank requested a copy of the proof of payment from the sender before they can release the £1000 fund. In other words, my bank has already received the payment made by the casino but they are not going to release the payment to my account until they receive the proof of payment from the casino. Please can the casino just send me the proof of payment without any delay? I have already sent the casino my latest statement as requested a couple of days ago.
It is beyond believe that i have also received an email from the casino requesting a long list of documents, including all the bank credential, swift code, iban, id, passport that have already been verified and provided numerous time at the beginning of this complaint, before they can send me the proof of payment!
Why do the casino even need to see my statement to believe that i have not received the fund? If i have received the fund, this complaint case would have been completed and closed by now. And the casino is reminded that there is absolutely no need to forward any other issue to any department for any irrelevant investigation, as the only issue that i have now is the casino is still playing stupid and refuse to just send me the proof of payment without any further complications like how they have sent me the previous proof of payment sent to the wrong iban 2 months ago!
Also, my bank customer service representative has requested the proof of payment from the sender/casino during my telephone communications with them, so i cannot provide the proof of this in writing.
To all the readers of this thread, this is a typical example of how far and ridiculous the casino is willing to go and playing stupid just to delay the payment.
So please have realistic expectations if you are relying on the funds for any important matters in your life!
Automatski prevedeno: