Zdravo Mihal,
Jokabet kazino je zatražio izvod iz banke od 20/10 do danas. Oni su savetovali da mora da sadrži sledeće: puno ime, broj bankovnog računa i jasnu listu transakcija. Međutim, ne mogu im dati ovo jer sam nedavno dobio bankovni izvod i neću dobiti još jedan za otprilike 2 - 4 nedelje.
Alternativno, poslao sam im e-poštom PDF dokument koji je poslat direktno iz moje banke sa detaljima o povraćaju koji je uplaćen. Ovaj dokument je datiran od 21/10, kada je povraćaj uplaćen na račun. Takođe prikazuje moje puno ime, punu adresu, broj računa i šifru sortiranja. Međutim, oni su uporni da im je potreban izvod iz banke i odbili su PDF dokument, za koji verujem da je dovoljan.
Želeo bih da razumem zašto povraćaj nije bio dogovoreni iznos od 485 funti, pošto sam dobio samo 470,28 funti. Želim da rešim ovu stvar što je pre moguće i da ne dozvolim da se više odugovlači.
srdačan pozdrav,
Maf97
Hi Michal,
Jokabet Casino have requested a bank statement from the 20/10 up until present. They have advised that it must include the following: full name, bank account number, and a clear list of transactions. However, I cannot provide them with this as I have just recently received a bank statement and will not receive another one for about 2 - 4 weeks.
Alternatively, I emailed them a PDF document that was sent directly from my bank showing details of the refund being paid in. This document is dated from the 21/10, which is when the refund was credited to the account. It also shows my full name, full address, account number and sort code. However, they are adamant that they need a bank statement and have rejected the PDF document, which I believe is sufficient.
I would like to understand why the refund was not the agreed amount of £485, as I only received £470.28. I want to resolve this matter as quickly as possible and not let it drag on any longer.
Kind regards,
Maf97
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