Danas sam deponovao ukupno 2,6 hiljada funti na razne depozite u sledećim vremenima:
Tip iznosa vremena
14:58 600 Depozit
14:16 450 Depozit
13:42 450 Depozit
13:29 500 Depozit
13:11 400 Depozit
12:24 250 Depozit
Omogućio sam bonus koji je bio:
Vreme - 13:46
Iznos - £5,85
Zahtev za opkladu - £115
Maksimalni limit dobitka - £38
Zatim sam izvršio sledeće opklade. Imajte na umu da žute ćelije ističu kada su ispunjeni uslovi za opkladu. Crvena je kada sam napravio svoj poslednji depozit, a poslednja transakcija je kada je kazino uklonio £1.1k sa mog stanja.
Kada sam uplatio £600, nisam imao pojma da je ovaj bonus aktivan pošto sam stavio toliko opklada. Sredstva su išla u moj novčanik „Pravi novac" i sve je izgledalo dobro. Prethodno sam izgubio saldo, otuda i novi depozit od 600 funti.
Uspeo sam da pretvorim 600 £ u 1 400 £ i bio sam usred moje ruke na blackjack-u, kada je moj balans odjednom porastao sa 1 400 £ na 288 £. Sprečava me da udvostručim ruku koju sam osvojio.
Bio sam šokiran, ovo je sigurno privremena greška koja će se sama popraviti.
Tako da ulazim u ćaskanje uživo i oni počinju da mi govore da su zbog aktivnog bonusa na mom nalogu sa maksimalnim ograničenjem dobitka od 30 funti, uklonili 1.100 funti sa mog stanja.
U šoku sam, položio sam 600 funti i bez obzira na to šta bih uradio, moj bilans će uvek biti smanjen na 30 funti? Kako to može biti?
Ispunio sam uslove za opkladu mnogo pre ovoga.
Kada razgovaram sa njihovim ćaskanjem uživo, oni mi samo neprestano govore da je sistem ispravan i da je stanje nepovratno.
Svaki savet? Pomoć molim!
Već sam danas izgubio 1000 funti, ne želim da izgubim još 1,1 hiljada funti zbog sistemske greške.
Today, I deposited a total of £2.6k over various deposits at the following times:
Time Amount Type
14:58 600 Deposit
14:16 450 Deposit
13:42 450 Deposit
13:29 500 Deposit
13:11 400 Deposit
12:24 250 Deposit
I enabled a bonus which was:
Time - 13:46
Amount - £5.85
Wager requirement - £115
Max win limit - £38
I then performed the following bets. Note, yellow cells highlight when the wager requirements are met. Red is when I made my last deposit and the last transaction is when the casino removed £1.1k from my balance.
By the time I deposit £600, I had no idea this bonus was active as I had placed so many bets. The funds were going into my 'Real Money' wallet and all looked good. I previously lost my balance, hence the new deposit of £600.
I managed to turn £600 into £1,400 and was in the middle of my hand on blackjack, when all of a sudden my balance went from £1,400 to £288. Stopping me from doubling down on a hand I won.
I was shocked, surely this is a temporary bug that'll fix itself.
So I get onto live chat and they start telling me that due to an active bonus on my account with a max win limit of £30, they've removed £1,100 from my balance.
I'm in shock, I've deposited £600 and regardless of what I would've done, my balance was always going to be reduced to £30? How can this be?
I met the wager requirements long before this.
When I speak to their live chat they just continuously tell me the system is correct and the balance is non-refundable.
Any advice? Help please!
I already lost £1k today as it is, I don't want to lose another £1.1k due to system error.
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