Draga lightbet,
Dobio sam objašnjenje od kazina sa pratećim dokazima koji potvrđuju njegove tvrdnje i odluku u vezi sa vašim kazino računom.
Nakon što smo prikupili sve potrebne informacije i detalje, ovu žalbu zatvaramo kao neopravdanu zbog ozbiljnog kršenja uslova i odredbi kazina. Iako niste primili nikakvu e-poštu ili obaveštenje o povraćaju sredstava, kao što tvrdite, dobavljač načina plaćanja je izvršio povraćaj sredstava nakon što su vaši depoziti izvršeni, zbog načina na koji ste ih izvršili, što smatramo prevarom. Tada ste jednostavno igrali sa „nepokrivenim"/nevažećim sredstvima vidljivim na vašem kazino računu. Dobici su nevažeći i ne ispunjavate uslove ni za šta od njih.
Kazino je postupio ispravno iu skladu sa svojim uslovima. Ovde se više nema šta dodati ili rešiti.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje čiji je kazino regulisan. U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Hvala vam puno, Joia Casino tim, na pružanju informacija i na saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear lightbet,
I received an explanation from the casino with supporting evidence confirming its claims and decision regarding your casino account.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to seriously breaching the casino's terms and conditions. Although you have not received any email or notification about refunds, as you claim, the payment method provider did refunds after your deposits were made, due to the way how you made them, which we consider fraud. Then you were simply playing with "uncovered"/invalid funds visible on your casino account balance. The winnings are invalid, and you are not eligible for anything of them.
The casino acted correctly and in accordance with its terms and conditions. There is nothing more to add or solve here.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, Joya Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
Automatski prevedeno: