The player from Norway reported that the casino had withheld a significant balance in Bitcoin and Ethereum, alleging violations of rules 59, 22, and 64. The player contested these claims and insisted his activity had been in good faith. After a thorough review of the provided evidence, we found that the player had been using an unfair betting strategy, which is not acceptable and forbidden by most casinos. Therefore, we were unable to support the player's claim, and the complaint was rejected. We advised the player to contact the Gaming Curacao authority for further assistance.
Igrač iz Norveške je prijavio da je kazino zadržao značajan iznos u Bitcoin-u i Ethereumu, navodeći kršenja pravila 59, 22 i 64. Igrač je osporio ove tvrdnje i insistirao da je njegova aktivnost bila u dobroj nameri. Nakon detaljnog pregleda pruženih dokaza, otkrili smo da je igrač koristio nepoštenu strategiju klađenja, što nije prihvatljivo i zabranjeno u većini kazina. Zbog toga nismo bili u mogućnosti da podržimo igračevu tvrdnju i žalba je odbijena. Savetovali smo igrača da se za dalju pomoć obrati nadležnim organima za Gaming Curacao.
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