Dragi Branislave,
Cenimo što ste nam se obratili u vezi sa zatvaranjem naloga manon21. Nakon pažljivog pregleda aktivnosti naloga, sa žaljenjem vas obaveštavamo da je njen nalog zatvoren zbog kršenja naših uslova i odredbi.
U Casbit Group NV, striktno zabranjujemo zloupotrebu promotivnih igara. Korisnici koji pokušavaju da iskoriste naše ponude dobrodošlice ili druge promocije putem strategija kao što su višestruko korišćenje naloga ili dosluh sa drugim korisnicima rizikuju da njihovi bonusi i svi povezani dobici budu poništeni. Naši uslovi takođe predviđaju da je dozvoljen samo jedan nalog po domaćinstvu, IP adresi i računarskom uređaju. Nepoštovanje ovih smernica može dovesti do blokiranja pristupa nalogu i zamrzavanja ili konfiskacije svih sredstava.
Štaviše, manon21 je napomenula da je njen nalog u potpunosti verifikovan. Međutim, nakon detaljne istrage, naš tim je otkrio da ni navedeni nalog ni njen drugi nalog nisu završili proces verifikacije.
Radi dodatnog pojašnjenja, želimo da vas obavestimo da naša evidencija ukazuje na korišćenje iste IP adrese sa oba naloga. Ovo služi kao dodatni dokaz kršenja naših uslova.
Razumemo da ova vest može biti razočaravajuća za manon21, i izvinjavamo se zbog eventualnih neprijatnosti.
Srdačan pozdrav,
Predstavnik JustBit kazina
Dear Branislav,
We appreciate you reaching out to us regarding the closure of manon21's account. Upon careful review of the account activity, we regret to inform you that her account was closed due to a violation of our terms and conditions.
At Casbit Group N.V., we strictly prohibit the abuse of promotional games. Users found attempting to exploit our welcome offers or other promotions through strategies such as multiple account usage or collusion with other users risk having their bonuses and any associated winnings voided. Our terms also stipulate that only one account per household, IP address, and computer device is permitted. Failure to adhere to these guidelines may result in the blocking of account access and the freezing or confiscation of all funds.
Furthermore, manon21 mentioned that her account was fully verified. However, upon thorough investigation, our team discovered that neither the specified account nor her second account had completed the verification process.
To provide further clarification, we would like to inform you that our records indicate the use of the same IP address from both accounts. This serves as additional evidence of the violation of our terms and conditions.
We understand that this news may be disappointing for manon21, and we apologize for any inconvenience caused.
Best regards,
Representative of JustBit Casino
Automatski prevedeno:
