Zdravo Nik,
izvini što nisam video tvoju poruku zbog zauzetosti na poslu.
kazino koji sam pokušao da kontaktiram u ćaskanju uživo i tražio objašnjenje. Oni samo citiraju pravilo o bonus novcu i o korišćenju istog računara.
Rekao sam im da nisam koristio bonus novac ili bonus dobrodošlice i igrao sam samo na svom telefonu, takođe nisam imao nameru da prestanem da igram nakon pobede, u drugim kazinima radim isto tako da ako pobedim, isplaćujem novac i sledećeg dana ponovo uplatim ovo je način da pratim i ne izgubim preko 5k ili 10k mesečno na primer.
ipak su samo kopirali isto pravilo i rekli mi da moram da pitam za dozvolu da li delim domaćinstvo pre nego što se kladim, ali ovo nije na papiru bilo koje vrste, a ni u pravilima. I nisam čak ni znao da je neko od mojih adresa takođe igrao u njihovom kazinu. Upravo sam čuo nakon što je račun zatvoren.
ovaj kazino se zaista oseća kao prevara.
Takođe sam pitao svoje cimere i zaista sam imao isti problem i rekao mi da vam ga prijavim jer možete pomoći. Takođe mi je pokazala datum njenog depozita i to je drugi dan kao i ja, isto za uslove igranja (koristila je i kladila bonus 40 puta ja nisam koristio bonus) i ona je koristila i verifikovala adresu, broj telefona, i bankovni račun koji je naravno potpuno drugačiji od mog.
na ovoj adresi živi više ljudi i čak im ne znam ni imena, ne mogu reći ni za jedan kazino ili veb lokaciju da tamo takođe igraju jer je to nemoguće znati za mene, neko radi ujutro, neko radno veče ili je neko u školi, ja radim 7 dana u nedelji 70 sati nedeljno. Nemam vremena za ovo i samo volim da igram onlajn kockanje i igrice, u druge kazina sam uplatio oko 9k prošlog meseca. Onda imate i neke osnovne informacije o meni. Ovaj kazino JustBit sam video u dodatku u igri koju igram pa sam pomislio „hajde da probamo da ponude neke lepe igre". Obično se nikada ne osećam tako srećnim sa prvim depozitom, ali inače nikada nisam imao ovaj problem.
da budem vrlo iskren, verujem da se ovaj kazino takođe ne bi isplatio da igram bez ViFi-a. Osećam se kao da jednostavno ne žele da isplate jer takođe ne žele i ne mogu da pruže dokaz da sam uradio nešto pogrešno, vi pobedite i oni vas nateraju da izgubite svoje depozite i dobitke u jednom trenutku i samo zatvorite račun.
Nadam se da imate dovoljno informacija sa kojima možete da radite i da mi pomognete, čak i ako dobijem svoj depozit, smatram da je ovo bolje nego ništa. U mojoj zemlji i nevažeća opklada se nikada ne može izgubiti i vratiti igraču.
Hi nick,
sorry I didn’t see your message due busy times at work.
the casino I did try to contact on live chat and asked for an explanation. They just quote a rule about a bonus money and about use same computer.
I did tell them i didn’t use bonus money or welcome bonus and I did only play on my phone, also I did have no intention to stop playing after a win, at other casinos I do the same so if I win I cash out and next day I deposit again this is a way for me to keep track and not loose over 5k or 10k a month for example.
still they just did copy same rule and tell me I had to ask permission if I share a household before making a bet, but this is not put in paper of any kind also not in the rules. And I didn’t even know anybody in my adres did play at their casino as well. I just heard after the account was closed.
this casino really feels like a scam.
I did also ask my roommates and indeed 1 did have same issue and told me to report it to you because you can possible help. Also she did show me the date of her deposit and it’s another day as me, same for the playing conditions (she did use and wager a bonus 40 times I did not use a bonus) and she used and verified the adres, phone no, and bank account that is ofcourse totally different from mine.
in this adress live multiple people and I don’t even know all their names, I cannot tell any casino or website they also play there because this is impossible to know for me, some work mornings some work nights or some is in school, I work 7 days a week 70 hours a week I have no time for this and just like to play online gambles and games, to other casinos I did deposit about 9k in past month. Then u also have some background info about me. This casino JustBit I seen in a add in a game I play so I was like "let’s try they offer some nice games". Normally I never feel so lucky in first deposit but normally I also never have this issue.
to be very honest I believe this casino would also not pay out if I did play without WiFi. I feel like they just don’t want to pay out as also they don’t want to and cannot provide the proof I did something wrong, you win and they make u loose your deposits and winnings in 1 time and just close the account.
I hope u have enough information to work with and help me, even if I get my deposit back I find this better then nothing. In my country and invalid bet can never be lost and return to the player.
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