JustCasino - Igrač tvrdi da mu je isplata odložena.

I deposited 300 dollars in 30 dollar increments by interact e transfer on April 5th. I played for a extended period of time and I won i think around 1900. the next day I slowly started playing down the 1900 till it was almost gone. When I was at my last little bit of the 1900 I hit a jackpot and won 33,000. At this time on April 6 the when I won the money I was already Verified by JustCasino. After winning I withdrew 30,000 of the money and did this in 6000 separate withdrawals. I asked the customer service how long it would be for my withdrawal to not be pending and i was informed that it could take 2 business days. During those two days of waiting if i would run out of money to gamble with I would cancel the withdraw and then withdraw a smaller amount basically just taking back a couple hundred at a time and then re withdrawing them. After the 2nd day I reached out to JustNow customer service who were not helpful at all and will not give me any idea what is going on. As the time passes I continue to take back some of the winnings and I am spending them back into the site. In total I now only have 15,000 that I am withdrawing, JustCasino had repeatedly redfused to answer my questions on live chat. They are not following their policy and they are going against what they said when I originally won the money - which was two business days. Please help me

Dear CDawn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I would like to cancel my claim. I was paid

Dear CDawn,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru