Dana 5. maja, podneo sam dva zahteva za povlačenje iz kazina Justcasino.io, ukupno 5 758,81 krp, što je ukupno oko 2,900 dolara u trenutnoj vrednosti.
Iz nekog razloga, povlačenja se nisu uklapala u isti zahtev za povlačenje, pa sam napravio dva zahteva za povlačenje, 5000 krp i 758,81 krp
Ali istog dana su odbili moj drugi veći zahtev za povlačenje od 5000 krp bez ikakvog razloga.
5000 krp se vratilo na moj kazino račun, ali sam odmah ponovo napravio zahtev za povlačenje od 5000 krp, ali moj zahtev za povlačenje još uvek nije obrađen.
(na sajtu kazina justcasino.io piše da se zahtevi za povlačenje obrađuju u roku od sat vremena)
Kontaktirao sam Justcasino.io korisničku podršku putem ćaskanja uživo i pitao koliko dugo će biti potrebno da obradim moj zahtev za povlačenje. Rekli su da „Iskreno se izvinjavamo zbog neprijatnosti, ali u ovom trenutku nismo u mogućnosti da vam pružimo tačan vremenski okvir. Budite uvereni, naš tim aktivno radi na tome, i to će biti nastavljeno u najkraćem mogućem roku. Ljubazno molimo na vašem strpljenju i razumevanju dok radimo na rešavanju, hvala vam unapred na razumevanju i saradnji."
Kasnije uveče, pokušao sam ponovo da kontaktiram Justcasino.io korisničku podršku putem ćaskanja uživo, ali nisu odgovorili ni na jednu poruku. Bio sam u ćaskanju uživo nekoliko sati čekajući odgovor, ali postoji samo bot za ćaskanje uživo koji stalno ponavlja „Hvala na strpljenju, naš agent će vam uskoro pomoći. Molimo sačekajte."
Tako da nisam mogao da stupim u kontakt sa korisničkom službom putem ćaskanja uživo iako sam čekao nekoliko sati.
On May 5, I made two withdrawal request from the Justcasino.io casino, a total of 5 758,81 xrp, That's a total of about $2,900 in current value.
For some reason, the withdrawals did not fit in the same withdrawal request, so I made two withdrawal requests, 5000 xrp and 758.81 xrp
But on the same day they rejected my second bigger withdrawal request of 5000 xrp without any reason.
5000 xrp returned to my casino account, but I immediately made a 5000 xrp withdrawal request again, but my withdrawal request is still not processed.
(on the justcasino.io casino website, it says that withdrawal requests are processed within an hour)
I contacted Justcasino.io customer service via live chat and asked how long it would take to process my withdrawal request. They said that "We sincerely apologize for any inconvenience, but at this time we are unable to provide you with an exact timeframe. Rest assured, our team actively working on a it, and it will be proceeded as soon as possible. We kindly ask for your patience and understanding as we work towards a resolution. Thank you in advance for your understanding and cooperation."
Later in the evening, I tried to contact Justcasino.io customer service again via live chat, but they have not responded to any messages. I was in the live chat for several hours waiting for an answer, but there is only a live chat bot that keeps repeating "Thank you for your patience, our Agent will assist you soon. Please wait."
So I couldn't get in touch with customer service via live chat even though I waited for several hours.
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