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Pišem da bih podneo zvaničnu žalbu protiv kazino platforme koja me je stalno maltretirala kao lojalnog kupca. Već nekoliko godina sam redovan igrač na njihovoj platformi, deponovao sam preko 25.000 evra bez ikakvih pritužbi, uprkos mojim gubicima. Međutim, kada je došlo vreme da povučem svoja sredstva, naišao sam na potpuni nedostatak profesionalizma i komunikacije.
Evo glavnih problema sa kojima sam se suočio:
Korisnička podrška koja ne reaguje: Uprkos slanju nekoliko e-poruka u proteklih nekoliko dana, nisam dobio nikakav odgovor. Tim za korisničku podršku više puta nije uspeo da odgovori na moju zabrinutost, sa odgovorima koji su jasno unapred napisani i robotske prirode. Nisu dali prave odgovore ili ažuriranja o statusu mog povlačenja.
Biti ignorisan i zabranjen iz ćaskanja uživo: Uklonjen sam iz sistema ćaskanja uživo bez objašnjenja i ostavljen potpuno u mraku u vezi sa svojim sredstvima. Iako sam bio lojalan kupac, čini mi se da su potpuno ignorisali moj slučaj kada je zatražen proces povlačenja.
Nedostatak ovlašćenja među korisničkom podrškom: Većina agenata sa kojima sam komunicirao nisu imali potrebne dozvole za eskalaciju problema ili za direktnu komunikaciju sa odeljenjem odgovornim za obradu povlačenja. Umesto toga, dobio sam iste generičke, prazne odgovore bez preduzimanja stvarnih radnji.
Kašnjenja i neosnovani izgovori: Platforma je navodila „bezbednosne provere" kao razlog odlaganja, ali smatram da je veoma sumnjivo da su takve provere potrebne danima da se završe. Kako je moguće da jednostavan zahtev za povlačenje zahteva tako velika odlaganja? Ovo objašnjenje izgleda kao izmišljen izgovor da zadržim svoja sredstva što je duže moguće.
Nepriznavanje moje lojalnosti: Neverovatno je frustrirajuće što me je platforma sa kojom sam proveo godinama i gde sam položio tako veliku sumu novca tretirala sa potpunim nepoštovanjem kada sam zatražio povlačenje. Ni jednom tokom svog vremena na ovoj platformi nisam pokrenuo pitanje, čak i kada sam izgubio novac. Ali sada, u vreme kada tražim svoja prava sredstva, tretiraju me kao stranca.
Nemar platforme: Ovaj kazino tvrdi da su kašnjenja za moju „bezbednost", ali od kada zadržavanje sredstava korisnika ima veze sa bezbednošću? To više liči na taktiku odlaganja i zadržavanja novca od kupaca, što postavlja ozbiljna pitanja o integritetu ove platforme.
Želim da bude vrlo jasno da ovo nije samo jednostavno kašnjenje – to je potpuni nedostatak profesionalizma i poštovanja prema kupcima. Posebno je alarmantno s obzirom na to da na mom IouTube kanalu imam sledbenike lojalnih pretplatnika koji su se pridružili ovoj platformi na osnovu mojih preporuka. Žalosno je što su oni sada svedoci ovakvog tretmana, što ne mogu da oprostim.
Ako se ovaj problem ne reši odmah, dalje ću eskalirati stvar i upozoriti druge potencijalne kupce na neetičku praksu ovog kazina. Ovo uključuje prijavljivanje platforme relevantnim regulatornim telima i deljenje mog iskustva na mojim društvenim medijima i IouTube kanalu kako bih osigurao da su drugi informisani i izbegli da se bave ovim lažnim kazinom.
Snažno vas pozivam da po svaku cenu izbegavate ovu platformu, jer su se pokazali kao nepouzdani, neprofesionalni i nepošteni. Nemojte upasti u njihovu zamku.
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I am writing to file a formal complaint against a casino platform that has continuously mistreated me as a loyal customer. I have been a regular player on their platform for several years, having deposited over €25,000 without any complaints, despite my losses. However, when it came time for me to withdraw my funds, I have been met with an utter lack of professionalism and communication.
Here are the main issues I’ve faced:
Unresponsive Customer Support: Despite sending several emails over the past few days, I have received no response. The customer support team has repeatedly failed to address my concerns, with responses that are clearly pre-written and robotic in nature. They have provided no real answers or updates on the status of my withdrawal.
Being Ignored and Banned from Live Chat: I was removed from the live chat system with no explanation and left completely in the dark about my funds. Even though I have been a loyal customer, it feels as though they have ignored my case entirely once the withdrawal process was requested.
Lack of Authority Among Customer Support: Most of the agents I interacted with lacked the necessary permissions to escalate the issue or to communicate directly with the department responsible for processing withdrawals. Instead, I received the same generic, empty responses with no real action being taken.
Delays and Unfounded Excuses: The platform has been citing "security checks" as the reason for the delay, but I find it highly suspicious that such checks take days to complete. How can it be that a simple withdrawal request requires such extensive delays? This explanation seems like a fabricated excuse to hold my funds for as long as possible.
Failure to Acknowledge My Loyalty: It is incredibly frustrating that a platform I’ve spent years with, and where I’ve deposited such a large sum of money, has treated me with complete disrespect when I requested my withdrawal. Not once during my time on this platform did I raise an issue, even as I lost money. But now, at the time when I ask for my rightful funds, I’m being treated like a stranger.
The Platform’s Negligence: This casino claims that the delays are for my "safety," but since when does withholding a customer's funds have anything to do with safety? It feels more like a tactic to delay and withhold money from customers, which raises serious questions about the integrity of this platform.
I want to make it very clear that this is not just a simple delay — it’s a complete lack of professionalism and respect for customers. It is especially alarming considering I have a following of loyal subscribers on my YouTube channel who joined this platform based on my recommendations. It is unfortunate that they are now witnessing this kind of treatment, which I cannot condone.
If this issue is not resolved immediately, I will escalate the matter further and warn other potential customers about this casino’s unethical practices. This includes reporting the platform to relevant regulatory bodies and sharing my experience on my social media and YouTube channel to ensure that others are informed and avoid dealing with this fraudulent casino.
I strongly urge you to avoid this platform at all costs, as they have shown themselves to be unreliable, unprofessional, and dishonest. Do not fall into their trap.
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