The player from Japan faced account cancellation at K8 Casino, which claimed it was due to suspected multiple account use, a claim the player disputed. Despite requesting a second investigation, the casino refused and stopped responding, leaving the player unable to access the remaining balance of approximately 400,000 JPY. The Complaints Team investigated and concluded that the casino's claims regarding the player's actions were supported by evidence of breaches of terms and conditions, specifically related to linked accounts. Consequently, the complaint was deemed unjustified.
Igrač iz Japana se suočio sa otkazivanjem naloga u K8 kazinu, koji je tvrdio da je to zbog sumnje na korišćenje više naloga, tvrdnju koju je igrač osporio. Uprkos zahtevu za drugu istragu, kazino je odbio i prestao da odgovara, zbog čega igrač nije mogao da pristupi preostalom stanju od približno 400.000 JPI. Tim za žalbe je istražio i zaključio da su tvrdnje kazina u vezi sa radnjama igrača potkrijepljene dokazima o kršenju odredbi i uslova, posebno vezanih za povezane račune. Shodno tome, žalba je ocenjena kao neopravdana.
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