Hvala vam što me obaveštavate. Na osnovu podataka koje ste dali, kazino je zatvorio vaš nalog 3 dana nakon što ste ga prvobitno obavestili o svom problemu sa kockanjem i zahtevali da budete samoisključeni. Iz naše perspektive, 3 radna dana je razuman vremenski okvir za obradu zahteva za samoisključivanje, i stoga verujemo da nemate pravo na povraćaj depozita uplaćenih tokom tog perioda.
Razumem da ovo možda nije ishod kojem ste se nadali, i zaista saosećam sa izazovima sa kojima ste se suočili. Imajte na umu da je preduzimanje koraka za rešavanje vašeg problema sa kockanjem izuzetno važno i ohrabrujem vas da nastavite da tražite podršku i da ostanete posvećeni svom blagostanju. Želeo bih da vam skrenem pažnju na naš alat za pomoć pri samoisključenju https://casino.guru/global-self-ekclusion-initiative/assistance-tool Ovaj alat će vam olakšati blokiranje vaših kazino naloga u više objekata za kockanje istovremeno i nije povezan ni sa jednim određenim kazinom. Alat za pomoć pri samoisključenju je dizajniran da pomogne pojedincima koji se možda suočavaju sa izazovima u vezi sa svojim navikama kockanja tako što im pomaže da ograniče svoj pristup kockanju i smanje mogućnost dalje štete.
Iznad svega, ako vam kockanje više ne donosi radost i postaje opterećenje, preporučljivo je potražiti stručnu pomoć. Toplo preporučujem da se obratite centrima u vašoj zemlji koji su specijalizovani za rešavanje problema kockanja. Neke od ovih centara možete pronaći na sledećem linku (https: //casino.guru/problem-gambling-help-centers#cnt_87=true )
Iako nismo bili u mogućnosti da dodatno pomognemo ovom prilikom, ne oklevajte da nam se obratite ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Želimo vam sve najbolje u napredovanju.
Srdačan pozdrav
Veronika
Casino Guru
Thank you for keeping me updated. Based on the data you’ve provided, the casino closed your account 3 days after you initially informed them of your gambling problem and request to be self-excluded. From our perspective, 3 working days is a reasonable timeframe for handling self-exclusion requests, and therefore, we believe you are not eligible for a refund of the deposits made during that period.
I understand that this may not be the outcome you were hoping for, and I truly empathize with the challenges you've faced. Please know that taking the steps to address your gambling problem is incredibly important, and I encourage you to continue seeking support and staying committed to your well-being. I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)
While we were unable to assist further on this occasion, please do not hesitate to reach out if you encounter any issues with this or any other casino in the future. We wish you the very best moving forward.
Best regards
Veronika
Casino Guru
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