Prethodno sam napravio depozit koristeći svoju debitnu karticu. dao sam sve relevantne informacije, uključujući prednje i zadnje kopije kartice, transakciju koja je prikazana na mom izvodu, njihovo bankarsko odeljenje nije imalo problema sa mojom dokumentacijom.
Zatim sam napravio depozit koristeći kriptovalutu lajtkoin, i priložio sam bonus kupon na njega, povećavajući svoj balans, ali je došao sa zahtevima/ograničenjima za igranje i maksimalne isplate.
nastavio sam da igram i ispunjavam uslove za igranje i igrao sam samo dozvoljene igre sve vreme i nisam se kladio preko dozvoljenog iznosa.
držao sam se uslova i odredbi tačno onako kako je navedeno.
moj bilans nakon ispunjavanja uslova bio je veći od 1000 USD.
obratio sam se podršci i pitao koji je maksimum koji mogu da povučem?
Rečeno mi je 500 dolara.
pa sam zatražio 500 dolara.
na moje iznenađenje, moj iznos za povlačenje je dodatno smanjen na 226 dolara kao konačni odobreni iznos.
treba da dobijem 196 dolara nakon naknade za obradu od 30 dolara preko Bitcoin-a.
šta god. u redu.
dao sam svu dokumentaciju i kazino mi je dao zeleno svetlo.
Tada mi je rečeno da pošaljem e-poštom korisničko ime, identifikacioni broj povlačenja, svoju bitcoin adresu, adresu e-pošte i broj telefona na officemanager@totalgaming.biz a uputstva iz bankarskog odeljenja i podrške su bila da će nakon 07-10 radnih dana biti potrebno još 07-10 radnih dana da bi se izvršila uplata.
tokom čitavog tog vremena, obraćao sam se podršci putem ćaskanja skoro svakog drugog dana i od mene se tražilo da ponovo pošaljem informacije na officemanager@totalgaming.biz
Radio sam to skoro jednom nedeljno u poslednje četiri nedelje.
ovo je smešno. onda me je moje najnovije iskustvo sa ćaskanjem zaista dojadilo do te tačke da tražim pomoć u vezi sa povlačenjem
Rečeno mi je da je kašnjenje u plaćanju tehnički problem.
Tehnička pitanja?
pa ako sada uplatim depozit u kazino, da li bi to bili tehnički problemi ili bi kazino mogao da prihvati moj depozit?
kako to da postoje samo tehnički problemi sa novcem koji izlazi a ne dolazi?
umoran sam od trčanja jer mi je zaista potreban novac za moje insulinske lekove.
molim vas pomozite.
kazino treba da se stidi i ne bi trebalo dozvoliti da radi.
I previously made a deposit using my debit card. i provided all relevant information, including front and back copies of card, transaction showing on my statement, their banking department had no issues with my documentation.
i then made a deposit using litecoin cryptocurrency, and i attached a bonus coupon to it, increasing my balance, but it came with playthrough and max cashout requirements/limits.
i proceeded to play and meet the playthrough requirements and I played only allowable games the entire time and didn't bet over the allowable amount.
i stuck to the terms and conditions exactly how it was outlined.
my balance after meeting requirements was in excess of $1000.
i reached out to support and asked whats the maximum i can withdraw?
i was told $500.
so i made a $500 request.
to my amazement, my withdrawal amount was reduced further to $226 as the final approved amount.
i am due to receive $196 after the $30 processing fee via Bitcoin.
whatever. fine.
i provided all documentation and was given the green light by the casino.
i was then told to email username, withdrawal reference I.D.#, my bitcoin address, my email address, and my phone number to officemanager@totalgaming.biz and the instructions from the banking department and support was that after 07-10 business days, another 07-10 business days would be needed in order to process payment.
during this entire time, i have reached out to support via chat almost on an every other daily basis, and have been asked to submit information again to officemanager@totalgaming.biz
ive done so almost once every week for the past four weeks.
this is ridiculous. then my most recent experience with chat really got me fed up to the point that i am reaching out for help with my withdrawal
i was told that the delay in payment was technical issues.
technical issues?
so if i made a deposit to the casino right now, would their be technical issues or would the casino be able to accept my deposit?
how comes there are only technical issues with money coming out and not coming in?
im tired of the run around because i really need the money for my insulin medication.
please help.
the casino should be ashamed of itself and should not be allowed to be in operation.
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