Napravio sam nekoliko depozita sa bonusom od kodova koje su mi poslali e-poštom. Zatražio sam isplatu 28.6.24. Pretpostavio sam da moram da pošaljem dokumente, pa sam nakon razgledanja sajta i razgovora sa live chat-om poslao potrebne dokumente za moju isplatu. Otprilike 7/2 moja dokumenta su odobrena i sada sam mogao da se povučem. Na sajtu se tvrdi da je „isplata 72 sata sa kriptovalutom" dao sam ga nekoliko dana pre nego što sam došao da se raspitam o svom povlačenju. U napomeni o povlačenju piše da je odobreno 660 dolara, KIC čeka e-poštu poslatu registrovanom vlasniku. Ponovo sam se javio na live chat i rekli su da su mi svi dokumenti odobreni i da je zbog praznika odeljenje za bankarstvo zatvoreno. Nisam znao da se 4. jul slavi van SAD, ali sam čekao do sledećeg ponedeljka da se ponovo javim. Ponovo smo razgovarali u ćaskanju uživo i uverili su me da bankarski tim radi na mom povlačenju i trebalo bi da dobijem e-poštu jer oni samo malo zaostaju zbog praznika. Tako da sam im ponovo dao nekoliko dana pre nego što sam ponovo kontaktirao, ovog puta mi je rečeno da će moj menadžer naloga koji nije bio kod mene obratiti sledećeg dana. Pa, niko mi se nije obratio iz uprave ili bankarskog odeljenja. moj iznos depozita je bio 119,99$ Koristio sam bonus kod VIP450 koji bi me automatski uveo u VIP klub ako bih dao depozit veći od 100$. Stanje mi je bilo preko 4,600 dolara, a onda je stanje palo na 1195,95 dolara. Tako da sam, kao iu svim drugim kazinima, upoznao svoje igranje i uklonili su sve što nije bilo moguće unovčiti, pa sam postavio zahtev nakon što su svi moji dokumenti odobreni 7/2/24 1195,95 $. sada su uzeli još novca i odobrili mi 660 dolara, ali su već uklonili 3419,91 dolara pa zašto uklanjaju drugi put. Svaki dan sam se obraćao i svaki dan od mene se traži da budem strpljiv da mi bankarski tim pošalje e-poruku da još rade na tome, ali je odobreno, pa zašto je potrebno toliko dana da se radi na „garanciji od 72 sata isplata" i zašto mi se svaki dan pruža isto trčanje. Ovo traje 2 nedelje, ni na jedan od mejlova koje sam poslao nije odgovoreno niti sam dobio bilo kakvu e-poštu od njih osim oglasa.
I made a few deposits with bonus from codes they emailed me. I requested payout on 6/28/24 I assumed I needed to send documents so after looking around the site nad speaking with live chat i sent to required documents foe my payout. Around 7/2 my documents had been approved and I could now withdraw. The site claims "72 hour payout with crypto" I gave it a few days before I reached out to inquire about my withdraw. The note on the withdraw states $660 approved, KYC is waiting email sent to registered owner. I got ahold of live chat again and they stated all my documents have been approved and that because of the holiday the banking department was closed. I didn't realize the 4th of July was celebrated outside of the US non the less I waited until the following Monday to reach out again. Spoke to live chat again they reassured me the banking team was working on my withdraw and I should be getting a email shorty they are just a little behind due to the holiday. So again I gave them a couple days before reaching out again, this time I was told my account manager who was not in would reach out to me the next day. Well no one reached out to me from management or the banking department. my deposit amount was$119.99 I used a bonus code VIP450 that if I mad a deposit over $100 it would automatically enter me into the VIP club. I had got my balance over $4,600 then by balance dropped to $1195.95. So as with all other casinos I have met my playthrough and they have removed all that was non cashable so I put in the request after all my documents were approved 7/2/24 $1195.95. now they took more money out and approved me for $660 but they had already removed $3419.91 so why are they removing a second time. I have reached out every day and every day I am asked to be patient that the banking team will email me that they are still working on it, but it is approved so why is it taking so many days to work on a "72 hour guarantee payout" and why is it that everyday I reach out I am given the same run around. This is going on 2 weeks, none of the emails I have sent have been answered nor have I received any email from them outside of advertisement.
Automatski prevedeno: