Prijatelj ga je 16. januara uputio u Kineko kazino i sportsku kladionicu i deponovao ga je eth istog dana da počne da igra. Igrao sam jako 3-4 dana dok nisam počeo da čekam na povlačenje.
Moj prvi zahtev za povlačenje (1,5 eth / 3803,03 USD) je dobro funkcionisao. Moja naknadna povlačenja u ukupnom iznosu od 15.212,1 USD u to vreme (eth vrednost) nisu isplaćena. Poslao sam poruku ćaskanju uživo da pitam kada bi mogli da budu poslati i ujutro preko e-pošte mi je rečeno:
"Zdravo
Upravo sam dobio ovu poruku od menadžerskog tima u vezi sa vašim nalogom
Istraga menadžerskog tima je potvrdila da imate više naloga
Ovo je striktno protiv naših T&C
Kao rezultat toga, vaše povlačenje je otkazano i vaš nalog je blokiran
Pošto ste već povukli više od vaših depozita, račun je poništen i nema balans
Neće biti dalje komunikacije o ovom pitanju koje je sada zatvoreno"
Odmah sam odgovorio i obavestio ih da nemam više naloga, uputio me je neko ko živi u mom kompleksu, ali ne živimo u istoj jedinici, ali delimo zajednički besplatni ViFi u predvorju / zajedničkim prostorijama stambenog kompleksa . Nikada mi nisu tražili bilo kakvu ličnu kartu da bih potvrdio ko sam ili bilo šta slično.
Jedini odgovor koji sam dobio kao odgovor na ovo je bio:
„Mogu samo da ponovim gornju poruku jer nemam pristup
Podržavam, menadžment tim je taj koji je obavio istragu i nakon što je došao do zaključka, sada su zatvorili stvar i neće dalje komentarisati"
Postoji samo jedan agent koji vodi celokupnu podršku za ćaskanje uživo. Nije u mogućnosti da mi da kontakt podatke nikome drugom u ovom menadžerskom timu da me pita šta se desilo ili da pokuša da objasni situaciju ili nešto slično. Moja preostala sredstva od 5760,04 USD, koliko je bilo stanje na računu u to vreme, takođe su nula.
Ukupno 20972,14 USD između otkazanih povlačenja i nultog stanja i ne mogu čak ni da dobijem odgovarajuće objašnjenje ili da razgovaram sa bilo kim u vezi sa tim. Tražite bilo kakvu moguću pomoć po ovom pitanju.
Was referred by a friend on January 16th to Kineko Casino and Sportsbook and deposited by eth same day to begin playing. Played heavily for 3-4 days until I began to wait on my withdrawals.
My very first withdrawal request (1.5 eth / 3803.03 USD) worked just fine. My subsequent withdrawals totaling 15,212.1 USD at the time (eth value) were not paid out. I sent a message to live chat to ask when they might be sent and in the morning via email I was told:
"Hi
Just had this message back from the management team regarding your account
An investigation by the management team has confirmed you have multiple accounts
This is strictly against our T&C
As a result your withdrawal has been cancelled and your account has been blocked
As you have already withdrawn more than your deposits the account has been nullified and has a zero balance
There will be no further communication on this matter which is now closed"
I promptly replied letting them know I do not have multiple accounts, I was referred by someone who lives in my complex but we do not live in the same unit but we do share a common free wifi in the lobby / common areas of the apartment complex. I was never asked for any ID to verify who I was or anything like that.
The only reply I have got in response to this was:
"I can only repeat the above message as I have no access
I am on support, it is the management team who have done the investigation and having reached a conclusion they now have closed the matter and will not comment further"
There is only one agent who runs the entire live chat support. He is not able to give me the contact information to anyone else in this management team to ask what has happened or to try to explain the situation or anything like that. My remaining funds of 5760.04 USD that was as balance in the account at the time was also zeroed out.
A total of 20972.14 USD between cancelled withdrawals and zeroed out balance and I can't even get a proper explanation or speak to anyone regarding the matter. Looking for any assistance in this matter possible.
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