King Billy Casino (Curacao) - Igrač nije primio besplatne okrete.

Even though I made the first deposit, the amount I deposited was reflected, but I did not receive the free spin bonus 200, and in the end, even if I made the second deposit, the deposit was not reflected and I did not receive the free spin bonus either. Even if you contact support, there is only one point waiting for contact from the technical team and departments. One month has passed since the first deposit. I made 5000 yen, 2400 yen and 2500 yen, but I haven't come back yet. Although the first deposit was reflected. What is a good casino? It's no good.

初回入金したのに入金した分の額は反映されたがフリースピンボーナス200は貰えず、しまいには2回目入金しても入金も反映されず更にはフリースピンボーナスもまた貰えず。サポートに連絡してもテクニカルチームやら部門からの連絡待ちの一点張り。初回入金から１ヶ月経ちます。5000円と2400円と2500円入金したが今だに帰ってきてません。初回入金は反映されたが。何が優良カジノよ？ダメダメです。

Dear 直人 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you haven't received Free Spins with your 1st Deposit Bonus?

Subsequently, you have placed another two deposits but they were not credited to your casino account at all, is that correct?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The first deposit has been made. I confirmed it. However, I didn't get 200 free spin bonuses. When I contacted support, I answered that I could not get free spins because I used the deposit. When you make the next deposit, please contact support without using it. When I make another deposit and contact support, I don't get any deposit or spin bonus. If you make more deposits, you won't get it either. I also presented a screenshot of the bank, but please wait for a while.

I made my first deposit, but I haven't received a free spins bonus. It's correct. I made two deposits after that, but I couldn't get it either. Even though the online bank is transferred to the correctly specified bank.

一回目の入金は入りました。それは確認しました。しかしフリースピンボーナスの200回が貰えず。サポートに連絡したら入金したのを使ったからフリースピン貰えなかったとの返答。次入金したら使わずサポートに連絡して下さいと返答。次また入金してサポートに連絡したら入金もスピンボーナスも貰えず。更に入金したらそれも貰えず。銀行のスクショも提示しましたがそれから少々お待ち下さいの一点張りです。

初回入金はされたがフリースピンボーナスは貰えてないです。正しいです。その後も2回入金しましたがそれも貰えず。ネット銀行は正しく指定された銀行に振込みされてるのに。

Dear 直人 ,

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please forward your payment receipts to petronela.k@casino.guru? Thank you very much in advance. 

There is no receipt for online banking.

But there are screenshots that have been deposited in the designated bank. Is it useless?

ネット銀行何で領収書はありません。

でも指定された銀行に入金されたスクショはありますよ。それはダメですか？

No, of course, screenshots of your payment transactions are not useless. Please forward them to me.

I'm sorry but we will need proof that you have deposited funds. We are unable to track the transactions without a payment receipt.

Dear 直人,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.