Koristio sam RBC virtuelnu visa debitnu karticu za svoju prvu transakciju sa King Billi kazinom jer nije bilo opcije za interac transfer. Moja virtuelna visa debitna kartica je automatski povezana sa mojim čekovnim računom i sredstva dolaze sa mog čekovnog računa. Položio sam 50 CAD u kazino King Billi. Naplata koja se pojavila na mom bankovnom izvodu pokazala je transakciju „Feltu" za 55,19 dolara (verujem da su mi naplatili američke dolare)
Brzo sam izgubio taj novac i konačno sam mogao da izaberem interakciju kao opciju. Uploadovao sam preko 1000 dolara etransferom koristeći gigadat kralju Biliju i na kraju osvojio 500 dolara. Kada sam otišao da podignem novac, King Billi kazino me je zamolio da proverim - što sam uploadovao sve moje tražene dokumente. Međutim – tražili su od mene da učitam izvod ili karticu koja prikazuje transakcije virtuelne visa debitne kartice. Pošto je ovo „virtuelna" kartica, ona nema poseban nalog i vezana je za moj čekovni račun. Na virtuelnoj kartici nema imena, jer je to samo broj za kupovinu na mreži. Poslao sam snimke ekrana ovoga i to objasnio podršci kralja Bilija. Međutim – nastavili su da govore da hoće izjavu, to ne postoji! Dao sam im sve svoje bankovne izvode koji pokazuju sve transakcije na njihovom sajtu, dokaze o mojoj adresi i lične dokumente.
Dva puta sam kontaktirao Rojal banku pokušavajući da vidim da li mogu da mi daju neku vrstu izvoda ili kartice sa mojim imenom, i rekli su da trgovac ima sve podatke, a da to ne može da uradi. Moja banka nije mogla ništa da obezbedi što kralj Bili već nema
Konačno, juče sam dobio obaveštenje da obrađuju moje povlačenje i da sam mogao da unovčim moje povlačenje i moj bankovni izvod je odobren (onaj koji sam postavio na kojem se vidi moj čekovni račun i početni depozit).
Imao sam utisak da je sve rešeno kada sam dobio novac, pa sam uploadovao još nekoliko stotina dolara i na kraju osvojio oko 2000 dolara. Otišao sam da unovčim, i dobio sam odbijenicu - rekavši da nisam postavio svoju izjavu koja pokazuje moju virtuelnu viza debitnu karticu.
Uprkos svim mojim pokušajima da se povežem sa podrškom i mojih desetak e-poruka njima, oni nastavljaju da traže izjavu za moju virtuelnu visa debitnu karticu. Imam već odobreni bankovni izvod na svom računu, tako da nisam siguran šta se dešava? Odbijaju da mi dozvole da verifikujem na osnovu ostalih desetak depozita koje sam dao na račun, kojima imam potpun pristup.
Dao sam sve što sam mogao u pogledu izjava, a oni zadržavaju mojih osvojenih 2000 dolara. Osećam da pronalaze rupu da zadrže moj dobitak, iako imaju sve moje informacije.
Molim vas pomozite!
I used RBC virtual visa debit card on my first transaction with king billy casino because there was no option for interac transfer. My virtual visa debit card is automatically connected to my chequing account and funds come from my chequing account. I deposited $50CAD to king billy casino. The charge that came up on my bank statement showed a transaction to "Felt" for $55.19 (i believe they charged me US dollars)
I lost that money quickly, and was able to finally choose interact as an option. I uploaded over $1000 by etransfer using gigadat to king billy and ended up winning $500. When i went to withdraw the money, King billy casino asked me to verify - which I uploaded all of my documents requested. However - they asked me to upload a statement or card showing the virtual visa debit card transactions. As this is a "virtual" card, it does not have a separate account and is tied to my chequing account. There is no name on the virtual card, as it is just a number for online purchases. I had sent in screenshots of this and explained same to king billy support. However - they continued to say they wanted a statement, that does not exist! I have given them all my bank statements showing all the transactions to their site, my address proof and identity documents.
I contacted Royal bank twice trying to see if they can provide me with some sort of statement or card with my name, and they said that the merchant has all of the information, and this is not something they can do. There was nothing my bank could provide that king billy doesnt already have
Finally yesterday, I got a notification that they were processing my withdrawal, and was able to cash out my withdrawal and my bank statement was approved (the one i uploaded showing my chequing account and the initial deposit).
I was under the impression that everything was sorted out as I recieved my money, so i uploaded another few hundred dollars and ended up winning approx $2000. I went to cash out, and I got rejected - saying that I did not upload my statement showing my virtual visa debit card.
Despite all of my attempts of connecting with support and my dozen emails to them, they continue to ask for a statement for my virtual visa debit card. I have an already approved bank statement on my account, so I am not sure what is going on? They refuse to let me verify based on the other dozen or so deposits I made to the account, which I have full access to all of those.
I have given everything I can in terms of statements, and they are withholding my rightfully won $2000. I feel they are finding a loophole to keep my winnings, even though they have all of my information.
Please help!
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