Poštovani 49bvg8rdmh,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem koji ste naišli sa onlajn kazinom.
Da biste nam pomogli da detaljnije istražimo vaš slučaj, možete li nam dati sledeće informacije:
- Datum i vreme kada ste podneli početnu žalbu kazinu.
- Snimci ekrana ili dokumentacija komunikacije kazina koja potvrđuje vaš povraćaj u iznosu od £1,500.
- Svaka dodatna komunikacija koju ste imali sa kazinom, uključujući transkripte ćaskanja uživo i razmenu e-pošte.
Ako imate bilo kakvu relevantnu komunikaciju ili dodatne dokumente, molimo vas da ih prosledite na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear 49bwg8rdmh,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have experienced with the online casino.
To help us investigate your case more thoroughly, could you please provide the following information:
- The date and time when you made the initial complaint to the casino.
- Screenshots or documentation of the casino’s communication confirming your refund of £1,500.
- Any additional communication you have had with the casino, including live chat transcripts and email exchanges.
If you have any relevant communication or additional documents, please forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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