zdravo,
Dana 25.02.25. dobio sam potvrdu da je „uplata uspešno primljena"
Dana 26/02/25, nakon što sam dostavio ažuriranje iz svoje banke, savetovano mi je da „budem strpljiv i sačekam 5 radnih dana".
Dana 03. 03. 25. od mene je zatraženo da dostavim dalje bankovne izvode što sam i učinio. Tada mi je rečeno: „Imajte na umu da je stvar prosleđena relevantnom odeljenju radi dalje istrage. Učinićemo sve moguće napore da problem rešimo što je pre moguće."
Dana 03.04.25. obavešten sam: „Želeli bismo da vas obavestimo da smo od relevantnog tima primili ažuriranje u vezi sa vašim nedavnim zahtevom. Zadovoljstvo nam je da vas obavestimo da su vaša povlačenja od 2000,00, 500,00 i 500,00 funti uspešno obrađena na našoj strani".
„Ljubazno savetujemo da kontaktirate banku sa dokazom o uplatama koje smo dostavili kako bismo locirali uplate."
06/3/25 mi je rečeno „Nema povraćaja novca na strani provajdera, molimo da sačekate, proverićemo ponovo nakon nekoliko dana."
Dana 03.08.25. rečeno mi je: „Molim vas da nas kontaktirate za nekoliko dana sa novim bankovnim izvodom za račun 3759 i ponovo ćemo proveriti. Hvala na razumevanju!"
I sada mi se ponovo danas savetuje da samo sačekam, uz poštovanje, čekao sam dovoljno dugo i prošao sam stub za objavljivanje i bez ažuriranja iako sam u nekoliko navrata dokazao da nisam primio uplatu.
Koliko će vremena biti potrebno da „relevantni tim" obradi moje povlačenje??
Hello,
On the 25/02/25 I received confirmation that the "payment was successfully received"
On the 26/02/25after I had provided an update from my bank I was advised to "be patient and wait 5 working days".
On the 03/03/25 I was requested to provide further bank statements which I done. I was then advised " Please be advised that the matter has been escalated to the relevant department for further investigation. We will make every possible effort to resolve the issue at the earliest opportunity."
On the 04/03/25 I was advised " We would like to kindly inform you that we have received an update from the relevant team regarding your recent request. We are pleased to let you know that your withdrawals of £2000.00, £500.00, and £500.00 have been successfully processed on our end".
" We kindly advise to contact the bank with proof of payments that we have provided in order to locate the payments."
On the 06/3/25 I was advised " There are no refunds on provider side, we kindly ask to wait, we will check again after few days."
On the 08/03/25 I was advised " Please contact us in a few days with a new bank statement for account 3759 and we will check again. Thank you for understanding!"
And now again today I am advised to just wait, respectfully I have waited long enough and been passed pillar to post and no update although I have proven on several occasions I have not received my payment.
How long will it take for the "relevant team" to process my withdrawal??
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