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I have submitted a request to close an account and they are slow to close it, resulting in me losing money, and they are sending me offers that I never received when I made a deposit, for example, 10 euros, 150 shark spins at noon, they sent them in the afternoon, I started making deposits, resulting in me losing 130 euros.

Έχω υποβάλλει αίτημα κλείσιμο λογαριασμό και αργούν να κλείσουν με αποτέλεσμα να χάσω χρήματα καθώς και με στέλνουν προσφορές που όταν έκανα κατάθεση δεν πήρα ποτέ πχ 10 ευρώ 150 περιστροφές shark μεσημέρι στείλανε απόγευμα άρχισα καταθέσεις με αποτέλεσμα να χάσω 130 ευρώ

Dear evabozane,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period, and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru.

Thank you very much in advance.

Best regards,

Veronika