Poštovani krai200,
Dobio sam dokaze koji podržavaju odluku kazina. Nažalost, nakon što smo prikupili sve potrebne informacije, odbijamo ovu žalbu zbog kršenja uslova i odredbi kazina. Međutim, kazino je obradio vaša povlačenja uprkos pomenutom kršenju.
Pored toga, kao što možda znate, naš forum se bavi samo pritužbama na onlajn kazina, i nažalost, nemamo dovoljno uvida da bismo se bavili pitanjima vezanim za sportsko klađenje.
Žao nam je, nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa nekim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje koji reguliše kazino.
Puno vam hvala, Kraken kazino, na pružanju informacija i saradnji.
Srdačan pozdrav,
Tomas
Dear xray200,
I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint due to breaching the casino's terms and conditions. However, the casino processed your withdrawals despite the mentioned breach.
In addition, as you might know, our forum deals with complaints about online casinos only, and unfortunately, we don’t have enough insight to take on sports betting-related issues.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Kraken Casino, for providing information and your cooperation.
Best regards,
Tomas
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