Poštovani sati725,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam odeljak Odgovorno kockanje i evo šta sam našao:
Samoisključivanje
U slučaju da imate dijagnozu zavisnosti od kockanja ili pokušavate da se klonite kockanja iz nekog drugog razloga, želimo da vam pomognemo da se klonite bilo čega što vam ne donosi ništa dobro. „Samoisključenje" znači da se isključujete, po sopstvenom izboru, iz svih usluga kockanja. Ovo izuzimanje se ne može opozvati tokom određenog vremena. Ako želite da se sami isključite iz kockanja, pošaljite poruku našoj podršci i dajte im vremenski period između 6 meseci i 5 godina. Takođe će vam objasniti sve buduće korake i šta je potrebno od vas.
email: support@kripty.com
Imajte na umu da je samoisključivanje trajno tokom postavljenog vremenskog perioda i da se neće poništiti radi vaše zaštite.
Tokom samoisključenja nije vam dozvoljeno da kreirate novi nalog i svaki pokušaj kreiranja novog naloga tokom samoizuzimanja predstavlja kršenje naših Uslova korišćenja usluge i može rezultirati trajnom zabranom vašeg prvobitnog naloga.
Nažalost, nije napisano da će svi vaši nalozi u drugim kazinima istog vlasnika biti automatski blokirani ili samoisključeni. Imajte na umu da ako se sami isključite iz jednog kazina to ne znači da ste zaštićeni na svim drugim povezanim veb lokacijama. O tome smo vas već obavestili u najmanje jednoj od vaših prethodnih žalbi:
https://casino.guru/criptoleo-casino-plaier-seeks-refund-after-account
Možete li da nam kažete da li ste tražili direktno samoisključivanje iz Kripti kazina?
Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Kristina
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear sati725,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible Gambling section, and this is what I found:
Self-Exclusion
In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything, that does nothing good for you. "Self-Exclusion" means, that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a time span between 6 months and 5 years. They also will explain you all future steps and what is needed from you.
email: support@kripty.com
Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.
During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.
Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. We already informed you about this in at least one of your previous complaints:
https://casino.guru/cryptoleo-casino-player-seeks-refund-after-account
Could you please advise if you have requested direct self-exclusion from Kripty Casino?
Looking forward to hearing from you.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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