Nedavno sam koristio bonus dobrodošlice na ovom kazino sajtu i pobedio, ali moj zahtev za povlačenje je odbijen. Želeo bih pomoć oko ovog pitanja.
Deponovao sam $1,000 koristeći prethodnu ponudu dobrodošlice i igrao u skladu sa uslovima i odredbama.
Međutim, optužili su me za kršenje ograničenja klađenja i na kraju me obavestili o odbijanju povlačenja.
Tražim od njih objašnjenje konkretnog dela uslova koje sam navodno prekršio, ali oni insistiraju na tvrdnji da je došlo do kršenja bez otkrivanja o kojoj se rundi igre radi.
Nejasno je da li su menjali ponudu dobrodošlice ili je to bila nasumična sistemska greška, ali je došlo do greške zbog koje su opklade stavljene u omjeru gotovine i bonusa 2:1. Detaljno sam im objasnio ovu situaciju, ali oni odbijaju da dozvole povlačenje ili da otkriju takozvani krug opklade.
S obzirom na značajan iznos dobitaka i poteškoće u kontaktiranju organa za izdavanje dozvola, želeo bih da zatražim rešenje preko ove arbitražne stranice.
I recently used the welcome bonus on this casino site and won, but my withdrawal request was denied. I would like assistance with this issue.
I deposited $1,000 using the previous welcome offer and played in accordance with the terms and conditions.
However, they accused me of violating the betting limits and ultimately informed me of the withdrawal denial.
I am asking them for an explanation of the specific section of the terms I allegedly violated, but they insist on claiming there was a violation without disclosing which game round was involved.
It's unclear whether they were changing the welcome offer or if it was a random system error, but there was a glitch causing bets to be placed in a 2:1 ratio of cash to bonus. I explained this situation to them thoroughly, but they refuse to allow the withdrawal or to disclose the so-called violating bet round.
Given the substantial amount of winnings and the difficulty of contacting the licensing authority, I would like to request resolution through this arbitration site.
こちらのカジノサイトのウェルカムボーナスを使用して勝利したのですが、勝利金の出金を拒否をされてお力添えをお願いしたいです。
旧ウェルカムオファーを利用して$1,000を入金して利用規約を遵守しプレイをしておりました。
ですが、彼らは私がベット上限を破ったという濡れ衣を書きつらねて最終的に出金拒否を通告されました。
私が彼らに求めているのは、具体的な利用規約違反の部分の説明ですが、彼らは違反行為があったという説明の一点張りで、どのゲームラウンドかを公開しません。
ウェルカムオファーを変更中だったのか、たまたまシステムの不具合であったのかまでは不明ですが、キャッシュとボーナスが2:1でベットされるような不具合が起きており、その経緯を彼らに丁寧に説明した上で、出金拒否と違反ベットの公開を拒んでおります。
大きい勝利金で、ライセンスの問い合わせというのが難しそうなので、こちらの仲裁サイトへ解決の依頼をお願いしたいです。
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